Technical Operations Lead - MSP Service Delivery & Growth

Huntington Technology; Franklin (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Job summary

Huntington Technology in Michigan is seeking an experienced leader to run the technical engine day to day and shield the leadership team from tactical firefighting. You will govern the operational layer, absorb chaos, and build systems to prevent it while raising the team's capability to enable growth and maturity.

This role requires MSP experience with 4+ years in service delivery leadership, plus strong credibility across AD, M365, identity, endpoint/security, backup/BCDR, and networking.

Qualifications

• 10+ years of MSP work; internal IT only is not a fit.
• 4+ years leading service delivery (manager/director level).
• Proven ability to run accountability systems with KPIs and standards.
• Strong troubleshooting and technical credibility across AD, M365, identity, endpoint/security, backup/BCDR, networking.

Responsibilities

• Own service delivery performance through scorecards, KPIs, meeting rhythm, and accountability.
• Establish and enforce escalation paths, final internal stop before leadership involvement.
• Provide technical guidance when teams are stuck; drive root-cause thinking and repeat-issue elimination.
• Maintain and evolve standards across client environments (identity, endpoint, security, backup, networking).
• Own tool governance and adoption across PSA/RMM/documentation/security/backup systems.
• Improve onboarding efficiency and consistency through process, ownership, and documentation quality.
• Build team capability through coaching, training cadence, and performance management.

Skills

MSP experience

Service delivery leadership

KPIs and accountability

Troubleshooting mindset

Cross-functional partnership

Escalation management

Tools

Active Directory

Microsoft 365

Identity concepts

Endpoint security

Backup/BCDR

Core networking fundamentals

Job description

Huntington Technology in Michigan is seeking an experienced leader to run the technical engine day to day and shield the leadership team from tactical firefighting. You will govern the operational layer, absorb chaos, and build systems to prevent it while raising the team's capability to enable growth and maturity.

This role requires MSP experience with 4+ years in service delivery leadership, plus strong credibility across AD, M365, identity, endpoint/security, backup/BCDR, and networking.