Technical Operations Engineer

Frey Consulting Group; South Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and wellness benefits

Best-in-class 401(k) with companymatch

Job summary

Frey Consulting Group is seeking a hands-on Technical Operations Engineer to support end users, networks, and systems from first report to resolution.

You will troubleshoot routing/switching issues, document resolutions, and own incidents to ensure timely completion. On-site in Miamisburg, this role emphasizes customer service, problem solving, and growth within a fast-paced MSP environment.

Qualifications

• Experience in network support, MSP, or NOC.
• Strong networking fundamentals and troubleshooting skills.
• Excellent problem solving, communication, and customer service.
• Dependable, accountable, and able to work in a fast-paced environment.
• Curious and eager to learn new systems and tools.
• On-site work capability in Miamisburg, OH.

Responsibilities

• Troubleshoot hardware, software, connectivity, and end-user issues.
• Own tickets through resolution and communicate with internal customers.
• Install, replace, and troubleshoot routers, switches, cabling, ports and network gear.
• Diagnose Layer 1–3 networking issues.
• Support systems administration, infrastructure maintenance, and deployments.
• Document changes, steps taken, and resolutions.
• Escalate complex issues appropriately while ensuring follow-through.
• Occasional scheduled Saturday morning work.

Skills

Networking fundamentals

Help desk

Troubleshooting

Incident management

Customer service

On-site work

Willingness to learn

Tools

Microsoft 365

Active Directory

Windows environments

Ticketing systems

Job description

The Technical Operations Engineer is a hands-on role supporting end users, systems, and network infrastructure. This person will troubleshoot technical issues, support routers and switches, and take ownership of problems from initial report through resolution.

The ideal candidate has experience in help desk, desktop support, networking, or junior systems administration and is looking to continue growing technically.

Key Responsibilities

• Troubleshoot hardware, software, connectivity, and end-user support issues.
• Own tickets through resolution and communicate clearly with internal customers.
• Install, replace, and troubleshoot routers, switches, cabling, ports, and other network equipment.
• Diagnose Layer 1, Layer 2, and Layer 3 networking issues.
• Support systems administration, infrastructure maintenance, and equipment deployments.
• Document technical changes, troubleshooting steps, and resolutions.
• Escalate complex issues appropriately while maintaining follow-through.
• Participate in occasional scheduled Saturday morning work.

Qualifications

• Experience in network support, MSP, or NOC
• Working knowledge of networking fundamentals, including TCP/IP, routers, switches, and connectivity troubleshooting.
• Strong problem-solving, communication, and customer-service skills.
• Dependable, accountable, and able to work in a fast-moving environment.
• Technical curiosity and a willingness to learn new systems and tools.
• Ability to work fully on-site in Miamisburg.

Preferred Skills

• Experience with Microsoft 365, Active Directory, Windows environments, or ticketing systems.
• MSP or other high-volume technical support experience.

Why Join Us?

• Comprehensive health and wellness benefits
• Best-in-class 401(k) with company match up to 9%
• Professional growth and development opportunities
• Opportunity to play a key role in delivering an exceptional investor experience at one of America's top privately held real estate investment firms