Technical Operations Analyst, Senior

The Rector & Visitors of the University of Virginia; Charlottesville (VA); Hybrid; USD 58,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous Paid Time Off

Retirement Savings

Disability coverage

Health Savings Plans

Certification and Education Support

Job summary

UVA Health, a world-class academic medical center, seeks a Senior Technical Operations Analyst to bridge revenue cycle operations and technology. You will manage revenue cycle applications, support claims processing, and collaborate with Epic teams to optimize workflows.

The role offers a highly flexible hybrid schedule with onsite collaboration during onboarding and periodic in-person meetings to ensure seamless process improvements across departments.

Qualifications

• Bachelor's degree required or relevant experience may be considered.
• Minimum five years of experience in a complex hospital setting.
• Knowledge of third party billing and reimbursement methodologies.
• Understanding of CPT level II and III HCPCS and hospital charging methods is essential.
• General comprehension of medical terminology is necessary.

Responsibilities

• Managing and supporting revenue cycle applications, claims technologies, and clearinghouse processes.
• Monitoring, tracking, reconciling, and analyzing claims submissions and remittances.
• Identifying process improvements and front-end edits that can increase efficiency and accelerate claims processing.
• Serving as a subject matter expert and liaison between Revenue Cycle Operations and Epic teams.
• Analyzing data and developing performance metrics that support operational decisions and optimization.
• Supporting projects involving claims technology, EDI transactions, and workflow improvements.
• Partnering with operational leaders to investigate issues, determine solutions, and advance strategic initiatives.
• Managing competing priorities in an environment where effective triage, analytical thinking, and problem-solving are essential.

Skills

Revenue cycle expertise

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Epic systems

Job description

Turn complex revenue cycle challenges into smarter, more efficient healthcare operations. This senior-level opportunity puts you at the intersection of revenue cycle expertise, technology, analytics, and operational improvement, with broad exposure across the revenue cycle continuum.

As a Technical Operations Analyst Senior, you will serve as a key technological resource for Revenue Cycle Operations, connecting operational needs with technical solutions. You will use your expertise in claims, EDI, healthcare technology, and Epic-supported environments to solve problems, improve workflows, and help teams make informed operational decisions.

The Role

This is an operationally focused healthcare technology role for an experienced revenue cycle professional who understands both how revenue cycle processes work and how technology can make them work better. You will collaborate with operational leaders and technical partners across registration, pre-arrival, utilization management, provider enrollment, revenue integrity, coding, provider education, billing, and cash management.

Your work will include:

• Managing and supporting revenue cycle applications, claims technologies, and clearinghouse processes.

• Monitoring, tracking, reconciling, and analyzing claims submissions and remittances.

• Identifying process improvements and front-end edits that can increase efficiency and accelerate claims processing.

• Serving as a subject matter expert and liaison between Revenue Cycle Operations and Epic teams.

• Analyzing data and developing performance metrics that support operational decisions and optimization.

• Supporting projects involving claims technology, EDI transactions, and workflow improvements.

• Partnering with operational leaders to investigate issues, determine solutions, and advance strategic initiatives.

• Managing competing priorities in an environment where effective triage, analytical thinking, and problem-solving are essential.

The strongest fit will bring substantial healthcare revenue cycle experience along with knowledge of claims and remittance workflows, EDI, HIPAA transactions, payer communications, analytics, and healthcare technology. Epic experience is valuable, and the role requires obtaining Epic certification within one year of hire.

The position offers a highly flexible hybrid work arrangement. During onboarding, expect more frequent onsite collaboration, approximately one to two times per week. Once established, onsite presence is generally limited to quarterly team gatherings and occasional business needs.

Why UVA Health

This is an opportunity to influence the infrastructure behind patient care at an integrated academic health system. UVA Health brings together its academic University Medical Center, community medical centers, provider groups, the School of Medicine, School of Nursing, and Health Sciences Library, creating an environment where healthcare operations and technology support an extensive clinical enterprise.

For an experienced revenue cycle professional, this role offers compelling scope and visibility:

• Exposure to the entire revenue cycle continuum, from registration through patient account resolution.

• Meaningful operational scale, supporting an organization that processes approximately $4.5 billion annually in charges and claims.

• Broad collaboration with operational and technical stakeholders, providing insight into how interconnected revenue cycle functions operate.

• A team environment centered on learning, collaboration, and professional development.

• The opportunity to deepen expertise in Epic, EDI, claims technology, analytics, and revenue cycle optimization.

• Work that directly connects technical improvements with the efficiency and effectiveness of healthcare operations.

• A flexible hybrid structure that combines primarily remote work after onboarding with purposeful in-person collaboration.

For someone who enjoys solving difficult operational problems, translating business needs into technical solutions, and seeing improvements move across multiple revenue cycle functions, this position offers both technical depth and enterprise-level impact.

MINIMUM REQUIREMENTS

Education: Bachelor's degree required or relevant experience may be considered in lieu of Bachelor's degree. Experience: A minimum of five years of experience required in a complex hospital setting Knowledge of third party billing and reimbursement methodologies required Understanding of CPT level II and III HCPCS and hospital charging methods is essential General comprehension of medical terminology is necessary. Licensure: none

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently traveling (no more than two miles); Repetitive motion: (Typing). Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to cold, heat and outdoor climate.

The pay range for this role is $42.00 - $57.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.