Customer Success Technical Onboarding Manager - Remote

Veeam Software; Georgia (VT); Remote; USD 126,000 - 181,000; Full time

Job summary

An established industry player is seeking a Customer Success Technical Onboarding Manager to enhance customer experiences and ensure successful onboarding of their data protection solutions. This role requires a blend of technical knowledge and interpersonal skills to guide clients through the onboarding process, ensuring they derive maximum value from their investment. The ideal candidate will thrive in a collaborative environment, adeptly manage relationships, and possess a strong understanding of data management technologies. Join this innovative firm and play a key role in empowering organizations to achieve data resilience and operational excellence.

Qualifications

• 6+ years of industry experience with strong technical understanding.
• Excellent communication skills and relationship-building abilities.
• Ability to manage multiple onboarding engagements simultaneously.

Responsibilities

• Guide customers through onboarding, ensuring a positive experience.
• Collaborate with internal teams to improve customer success.
• Advocate for customers to resolve challenges and enhance value.

Skills

Customer Relationship Management

Technical Understanding of Veeam Technologies

Excellent Communication Skills

Time Management

Conflict Management

Experience with Virtualization Technologies

Experience with Monitoring Tools

Data Lifecycle Management

Adaptability

Presentation Skills

Education

VMCE Certification

VMCA Certification

Tools

Monitoring Tools

Virtualization Technologies

Job description

Customer Success Technical Onboarding Manager - Remote

Remote, Georgia, USA

Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Customer Success Technical Onboarding Manager engages directly with select customers to execute Veeam’s onboarding strategy during the critical early stages of their Veeam engagement, putting them on a path for long-term success. This role is responsible for assessing each customer’s unique requirements, providing product how-to and best practices, and ensuring fast time to value from their Veeam investment. The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role.

Job Description:

• Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value.
• Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution.
• Assist with both technical and non-technical topics related to the customer onboarding.
• Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience.
• Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience.
• Work with the Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey.
• Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.
• Contribute to a positive team environment of collaboration, customer empathy, and inclusion.
• Travel up to 20%.

Skills:

• 6+ years of relevant industry experience.
• Technical understanding across Veeam technologies.
• Adept at developing relationships with new customers and internal teams.
• Adept at leading conversations and presentations, for both technical and non-technical topics.
• Excellent verbal and written communication skills in English (additional languages highly desirable).
• Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.).
• Experience working with monitoring tools and frameworks.
• Experience in data life-cycle management with IT audit requirements.
• Experience with virtualization technologies.
• Able to work independently with limited direction in a fast-paced and unpredictable environment.
• Ability to adapt to changes in roles and responsibilities.
• Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements.
• Demonstrates patience, understanding and empathy to effectively manage conflict and concerns.
• VMCE and VMCA certification (can be completed after joining).

Salary Range: $126,400 - $180,600 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.