Technical Onboarding Manager

Vultron; Welcome (SC); Remote; USD 75,000 - 115,000; Full time

Job summary

An innovative firm is seeking a driven individual to bridge technical implementation and customer education in the AI sector. This role involves guiding clients through onboarding, from system integration to training, ensuring a seamless experience. The ideal candidate will possess a strong technical background, exceptional communication skills, and a passion for teaching. Join a world-class team and contribute to shaping the future of federal contracting through cutting-edge AI solutions. If you thrive in a fast-paced environment and are eager to make an impact, this opportunity is perfect for you.

Benefits

Competitive base salary

Performance-based compensation

Equity in a fast-growing AI startup

Comprehensive health, dental, and vision insurance

Flexible PTO policy

Remote-friendly work environment

Professional development budget

Wellness budget

Quarterly team meetups

Opportunity to shape AI innovation

Qualifications

• 5+ years in technical implementation or software architecture.
• Experience with training methodologies and instructional design.

Responsibilities

• Guide technical implementation and integration for clients.
• Develop and deliver customized training sessions.

Skills

SaaS implementation

System integration

Technical program management

API integrations

Data structures

Project management tools

Excellent communication

Problem-solving

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

Project management tools

Job description

About Vultron

Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early pioneer member of the team, you'll be part of a transformative company from its early stages.

• Exceptional Market Demand: Secured significant contracts with government and defense contractors worldwide.

• World-Class Team: Former Anduril, Robinhood, Google, Amazon, Department of Defense, Meta, Airbnb, Dropbox, etc. The founding team includes early members at $1B startups in the defense sector.

• Competitive Compensation: Above-market compensation and equity offerings.

Job Summary:

The ideal candidate will combine technical expertise with a project management mindset and a passion for teaching. You should be driven by curiosity to understand our AI product architecture, federal contracting space, and the ability to create custom engaging learning experiences for diverse audiences. This role bridges technical implementation and customer education, working with clients throughout the continuum of onboarding which includes deployment, system integration, implementation, and training, ensuring a seamless transition with Customer Success at the end of onboarding.

Key Responsibilities

Technical Implementation

• System Architecture Understanding: Develop deep knowledge of Vultron's AI platform architecture to effectively guide implementation and integration

• Technical Integration: Oversee API integrations, data migrations, and system configurations to ensure Vultron aligns with client workflows

• Custom Implementation Planning: Create technical implementation roadmaps tailored to each client's specific infrastructure and needs

Customer Enablement

• Welcome and Orientation: Initiate contact with new customers, welcoming them to our platform and guiding them through the onboarding process

• Setup and Configuration: Manage processes for initial account setup, configurations, user permissions, and initial data imports, ensuring smooth integration with existing systems

• Needs Assessment: Analyze training needs and identify knowledge gaps to tailor training programs for maximum impact

• Training and Education: Develop and deliver customized training sessions, including live webinars, video tutorials, and interactive workshops tailored to different roles and industry-specific needs

• Troubleshooting: Diagnose and resolve user issues during onboarding, offering timely support and escalating complex technical problems to the engineering team when necessary

Program Management

• Project Tracking: Maintain visibility into onboarding timelines, milestones, and deliverables across multiple client implementations

• Feedback and Improvement: Collect customer feedback to enhance the onboarding process and contribute to product development

• Cross-Functional Collaboration: Work closely with sales, product, and development teams to align customer expectations with product capabilities

Skills and Qualifications

Required

• Technical Background: Experience with SaaS implementation, system integration, or technical program management

• Experience: 5+ years of experience in technical implementation, product training, software architecture, or a related role

• Technical Skills: Understanding of API integrations, data structures, and SaaS configuration principles

• Training Expertise: Experience with various training methodologies (classroom, virtual, e-learning) and instructional design principles

• Project Management: Experience with project management tools to manage multiple complex onboarding processes simultaneously

• Excellent communication and presentation skills: Ability to translate technical concepts into accessible language and engage at all levels of an organization

• Problem-Solving: Strong analytical skills to troubleshoot technical issues during implementation and resolve them efficiently

• Adaptability: Thrives in a fast-paced, changing environment typical of high-growth startups

• Bachelor's degree or equivalent experience

Preferred Qualifications

• Federal Experience: Background in federal contracting, proposal development, or government procurement processes

• AI Knowledge: Understanding of AI technologies, natural language processing, or large language models

• Technical Certifications: Relevant certifications in project management (PMP, CAPM), AI or technical implementation.

• Enterprise Implementation: Experience implementing enterprise software solutions at organizations of varying sizes

• Growth-Stage Experience: Prior experience in a high-growth startup environment

Benefits & Perks

• Competitive base salary plus performance-based compensation

• Equity in a fast-growing AI startup

• Comprehensive health, dental, and vision insurance

• Flexible PTO policy

• Remote-friendly work environment with quarterly team meetups

• Professional development and wellness budget

• The opportunity to shape the future of federal contracting through AI innovation

Location

This is a remote position, preferable in central or east coast time zones. Vultron is committed to building a diverse team and creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.