Technical NOC Manager: Enterprise Network Leadership

AMERICAN SYSTEMS; Springfield (VA); On-site; USD 133,000 - 222,000; Full time

Job summary

AMERICAN SYSTEMS is seeking an experienced Technical Manager to provide technical leadership for network infrastructure operations in support of a Network Operations Center program. You will guide a team of network professionals, ensure service quality, and drive lifecycle planning and modernization efforts.

The role requires a strong background in enterprise networks, with experience in monitoring, troubleshooting, and coordinating complex incidents.

Qualifications

• Bachelor's degree in a related technical field such as Computer Science, Information Technology, Engineering, Networking, Telecommunications, or a comparable discipline.
• Minimum of ten (10) years of experience in network operations supporting enterprise-scale infrastructure.
• Experience with ServiceNow, network performance management tools, real-time reporting engines, CMDBs, and enterprise monitoring platforms.
• Experience with network capacity planning, proactive and predictive analysis, quality-of-service monitoring, and technology modernization planning.
• Experience developing or maintaining SOPs, knowledge-management content, technical procedures, operational dashboards, and performance reports.
• Ability to perform network performance, capacity, availability, and trend analysis and communicate findings to Government leadership.
• Security clearance: ability to obtain Public Trust; preferred Secret/Top Secret clearance.

Responsibilities

• Provide technical oversight to a team of network and infrastructure professionals supporting network operations.
• Translate business and mission requirements into telecommunications and network requirements covering LAN, MAN, WAN, voice, video, wireless, Internet, intranet, security, and related services.
• Manage and evaluate end-to-end network performance and service quality using KPIs, monitoring tools, and trend-analysis practices.
• Lead the review, analysis, and reporting of network availability, bandwidth utilization, capacity, outages, error conditions, and dropped packets.
• Monitor and respond to complex hardware, software, network, firewall, load-balancing, and infrastructure problems; coordinate troubleshooting and resolution.
• Conduct routine testing and analysis of network facilities and use tools to diagnose complex problems affecting performance.
• Lead or participate in the assessment of network performance tools and services for existing and emerging technologies.
• Coordinate technology refresh planning and lifecycle management assessments, including end-of-life reviews and written recommendations.
• Review emerging technologies and provide recommendations to Government stakeholders on modernization, performance, and maintainability.
• Prepare clear technical briefings, performance analyses, and status reports as required.

Skills

Network operations

Technical leadership

Mentoring staff

Problem solving

Stakeholder comms

Education

Bachelor's degree in IT/Networking

Certifications: CCNP/CCDP/CCIE

Tools

ServiceNow

CMDB

Network monitoring tools

Real-time reporting

Job description

AMERICAN SYSTEMS is seeking an experienced Technical Manager to provide technical leadership for network infrastructure operations in support of a Network Operations Center program. You will guide a team of network professionals, ensure service quality, and drive lifecycle planning and modernization efforts.

The role requires a strong background in enterprise networks, with experience in monitoring, troubleshooting, and coordinating complex incidents.