Technical Manager (INFORMED Certification Programs)

LGC Group; Wisconsin; On-site; USD 90,000 - 140,000; Full time

Job summary

LGC ASSURE, part of the Informed family within the LGC Group, seeks a Technical Manager to oversee certification activities and provide leadership across global programs. The role ensures adherence to accreditation standards, quality, and regulatory expectations while supporting continuous improvement of standards.

Qualifications include a degree in a relevant field, strong GMP knowledge, and experience with audits and certification procedures.

Qualifications

• Degree (or equivalent) in a relevant field.
• Demonstrated knowledge of GMP and quality management systems.
• Experience in certification bodies, standards development, or conformity assessment.

Responsibilities

• Provide technical leadership and guidance to auditors to ensure impartiality, competence, and consistency in certification outcomes.
• Develop and improve standards, procedures, and SOPs for certification activities and audit protocols.
• Manage auditors, including recruitment support, objective setting, training, and performance management.

Skills

GMP knowledge

Quality management systems

Communication skills

Leadership

Auditing oversight

Education

Degree in a relevant field

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

Job description

LGC ASSURE is a business unit within the LGC Group. INFORMED operates as part of LGC ASSURE, offering world-leading testing and quality assurance programs that ensure the safety and integrity of sports supplements.

Our flagship programs, Informed Sport and Informed Choice, are trusted globally. Informed Sport sets the gold standard for supplement testing, ensuring that products for elite athletes and military personnel are free from banned substances. Informed Choice provides peace of mind for those leading active lifestyles, offering confidence in the quality of supplements without the need for testing every batch before release.

The INFORMED brands are comprised of global testing, quality assurance and certification programs designed to make supplements safer for use. Backed by LGC Science’s over 55 years of world-class anti-doping experience, our family of programs were developed in support of LGC’s mission of “Science for a Safer World”.

For more information, visit www.wetestyoutrust.com.

TheTechnicalManageris responsiblefortheoverall technical and operationaloversightofcertification activitiesassociatedwith the Informed family of certification programs.Theroleensuresthat all certification activities are conducted in compliance withestablished certificationrequirements, certification scheme rules, and internal procedures, whilesupportingongoing quality and compliance initiatives. The position provides leadership, guidance,and trainingto auditorsto ensureimpartiality, competence, and consistencyin certification outcomes.Additionally, the Technical Manageris responsibleforthedevelopmentand continualimprovementof newand existing standards.

To perform this job successfully, an individual must be able to capably perform each of the following essential duties:

• Business Impact:Ensure consistent,accurateand compliant day-to-day execution of certification activities in alignment withrelevant accreditation standards. Maintain program integrity over time through scheduled evaluations, training and continuous alignment with evolving standards and regulatory expectations.Provide technical leadership in the resolution of complex certification cases byparticipatingin technical review forums, as needed.Supportthe organization’s broader service portfolio bycontributing tothedevelopment,maintenanceandevolution of internally owned, non-accredited standards.

• Innovation & Change:Exercise independent judgment in driving innovation and change across certification processes, proactivelyidentifyingand implementing improvements.Interpret certification standards and regulatory requirements to define,draft,implement andmonitorprocedures and SOPs.

• Type of Work:The roleoperatesatactically with hands-onactivities (e.g. audit oversight, report review, certification decisions,procedure & policycreation,auditortrainingand guidance) which focus on ensuringcertificationdecisionsareaccurate, consistent, and compliant withrelevant accreditation standards. The roleoperatesstrategically(e.g.technical input and recommendations, technical policy setting, risk management, capabilitybuilding) tohelp shape the long-termcreditability, scalability, and relevance of thecertification programs.

• Key Stakeholders:Internal and external stakeholders across both regional and global environments. Internally, the role works cross-functionally with auditors, Quality, and senior leadership to ensure consistent and compliantcertificationactivitiesin accordance withrelevant accreditation standards.Externally, the role interfaces with client organizations, accreditationbodiesandregulatory and standards-setting organizations (e.g. for alignment,interpretationand representation).

• Communications:Effectively collaborate and communicate with all stakeholderstofacilitatesuccess of businessobjectives.

• People Management:Directly manage the performance,developmentand day-to-day priorities of auditors, including recruitment support, objective setting, training & competency development, and ongoing performance management.

• ProcessOversight:Design, implement and oversee the consistent and compliant execution of certification processes to ensureaccurate, impartial, and defensible outcomes in alignment withrelevant accreditation standards.

• Subject Matter Expertise:Strong understanding of Good Manufacturing Practices (GMP) and quality management systems applicable to food, pharmaceutical and/or dietary supplements, including familiarity with internationally recognized guidelines and the ability to apply these requirements within a certification and conformity assessment context.

• Continuous Improvement:Develop, implement, and continuously improve certification procedures, technical policies, audit protocols, and supporting tools to ensure scalable, efficient, and effective program delivery.Contribute to the periodic review and refinement of non-accredited standards byidentifyingand implementingimprovement opportunitiesaligned withindustry trends.

• Data & Metrics:Reports on certification metrics and audit outcomes, including nonconformity trends, turnaround times, and auditor consistency.

• Degree (or equivalent combination of relevant education and applicable work experience) in a relevant field.

• Demonstrated knowledge ofrelevant quality standardsand conformity assessment principles.

• Prior experience inrelevant industries,e.g.application of standards in a certification bodyand/or standards development and management.

• Knowledge and awarenessof the Informed standards.

• Demonstrated communication skills, with the ability to communicate in various formats to external partners and all levels of an organization.

• Working knowledge andproficiencywith Microsoft Office, particularly Outlook, Word,Exceland PowerPoint.

We deliver world-class solutions and foster an inclusive and collaborative environment where every team member can thrive and achieve their full potential!

Equal opportunities

We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.