Technical Manager

Computer World Services Corp. (CWS); Ashburn (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Computer World Services Corp. (CWS) seeks a Technical Manager to provide technical oversight for the CBP Network Operations Center (NOC) contract. The role oversees network infrastructure operations, modernization, and performance improvements across the CBP enterprise.

The Technical Manager leads Tier 2 teams, drives architecture enhancements, reviews logs, and ensures timely software updates and patch management while advising the Program Manager.

Qualifications

• Bachelor’s degree in Information Technology or Engineering.
• 6+ years in senior-level network engineering or architecture.
• CCNP or equivalent certification.
• Proven leadership and troubleshooting expertise.

Responsibilities

• Lead Tier 2 technical teams supporting enterprise network infrastructure.
• Manage performance optimization, tool integration, and architecture enhancement.
• Oversee software updates, patch management, and release documentation.
• Serve as the primary technical advisor to the Program Manager.
• Review system logs, analyze trends, and recommend technical solutions.

Skills

Leadership

Troubleshooting

Program management

Education

Bachelor’s degree in Information Technology or Engineering

6+ years in senior-level network engineering or architecture

CCNP or equivalent certification

CCIE and ITIL v3 certifications

Job description

CWS seeks a Technical Manager to provide technical oversight for the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract NOC. The Technical Manager provides technical oversight for network infrastructure operations, modernization, and performance improvements across the CBP enterprise.

Duties & Responsibilities

• Lead Tier 2 technical teams supporting enterprise network infrastructure.
• Manage performance optimization, tool integration, and architecture enhancement.
• Oversee software updates, patch management, and release documentation.
• Serve as the primary technical advisor to the Program Manager.
• Review system logs, analyze trends, and recommend technical solutions.

Required Qualifications

• Bachelor’s degree in Information Technology or Engineering.
• 6+ years in senior-level network engineering or architecture.
• CCNP or equivalent certification.
• Proven leadership and troubleshooting expertise.

Preferred Qualifications

• CCIE and ITIL v3 certifications.
• DHS or Federal enterprise experience.

Place of Performance

• Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).

Clearance

• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail]