Technical LMS & Training Support Specialist

Research Foundation for Mental Hygiene, Inc.; New York (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Excellent Benefits Package

Affirmative Action/Equal Opportunity

Job summary

The Research Foundation for Mental Hygiene, Inc. is seeking a full-time Technical Customer Support Specialist to support CPI and OnTrackNY LMS users from its New York location. The role emphasizes clear, customer-focused communication and the ability to explain technical details to diverse users.

Requirements include a Bachelor’s degree with 1 year of customer service and proficiency in Microsoft Office. HTML content editing experience is a plus, and strong teamwork is expected.

Qualifications

• Bachelor's degree and at least 1 year of relevant experience.
• At least 1 year of recent customer service experience.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Communicate technical information to a diverse user base via email and phone.
• Assist LMS users with inquiries about CPI's LMS and CPI services.
• Maintain strong relationships with team members and end-users through clear communication.

Skills

Customer service

Communication

Time management

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

HTML content editing

Job description

The Research Foundation for Mental Hygiene, Inc. is seeking a full-time Technical Customer Support Specialist to support CPI and OnTrackNY LMS users from its New York location. The role emphasizes clear, customer-focused communication and the ability to explain technical details to diverse users.

Requirements include a Bachelor’s degree with 1 year of customer service and proficiency in Microsoft Office. HTML content editing experience is a plus, and strong teamwork is expected.