Technical Learning Senior Consultant

01460 Continental Casualty Company; Town of Florida (NY); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA is seeking a Technical Learning Senior Consultant to formulate and help deliver technical training solutions that enable a continuous learning environment and align with business goals. You will work with business leaders to design curricula, certification processes, and blended learning programs across multiple lines of business.

The role requires a solid background in instructional design, project management, and the ability to create and evaluate training initiatives that improve

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Eight years of work experience or equivalent in instructional design, training, or education with knowledge of the insurance industry.
• Strong knowledge of learning design, instructional methods, and training techniques.

Responsibilities

• Coordinate evaluation, enhancement and maintenance of learning courses, materials, and related resources.
• Organize and catalog training materials for effective use.
• Conduct needs analyses with business leaders to identify learning needs and gaps.
• Design and develop curricula, certifications, and blended learning programs.
• Lead training delivery and ensure alignment with quality and compliance reviews.
• Partner with leadership to update materials and build new curricula as needed.
• Establish measures to evaluate training effectiveness.

Skills

Learning design

Instructional design

Blended learning

Project management

Communication

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

Learning Management System

eLearning tools

Multimedia content creation

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Working in partnership with assigned business area, the Technical Learning Senior Consultant formulates and helps to deliver technical training solutions to the organization that create and maintain a continuous learning environment, facilitate increased capabilities, and achievement of business goals.

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Coordinates the evaluation, enhancement and maintenance of the full inventory of learning courses, materials, job aids and other related technical training resources for the business unit.
• Organizes and catalogs materials for effective, efficient and engaging use.
• Conducts needs analyses by partnering with business leaders to identify learning needs, skill gaps and priorities.
• Designs and develop various technical learning solutions which may include curricula, certification processes, performance support tools and job aids, instructor led training, web-based training, and blended learning programs, etc.
• Create a forum to support the delivery of training and may facilitate training pertaining to such areas as process, system, product, leadership, and evolving or skills.
• Works with the business to evaluate existing materials against priorities for each line of business.
• Partners to build new curriculum, content and programs as needed and update existing materials to close gaps or successfully adapt to change.
• Identifies opportunities to leverage the use of materials across all lines of business where there is a consistent performance and learning need.
• Establish measures to evaluate training effectiveness of training courses, materials, and activities.
• Leads the development of plans to continuously improve design and delivery.
• Works closely with leadership to ensure that performance and learning initiatives, and available materials, are aligned with opportunities identified through quality and compliance reviews.
• Acts as project manager to create, manage, and monitor learning project plans.
• May perform additional duties as assigned.

Reporting Relationship: Typical, Director or above

Skills, Knowledge & Abilities

• A solid understanding of the insurance industry, its practices and operations
• Broad technical background with an understanding of multiple lines of business
• Strong knowledge of learning design, instructional methods and training techniques including curriculum design principles, adult learning and blended learning theory and strategies, and the design and integration of online and other performance support tools into on-the-job use
• Passionate about creating a continuous learning culture that recognizes and leverages the value of different learning styles, tools and techniques
• Ability to communicate business knowledge and technical information clearly and succinctly
• Ability to effectively interact, communicate, collaborate and build trusting partnerships with all levels of business partners within scope of responsibility, team and/or matrix environment
• Strong written and verbal communication and an ability to build credibility quickly
• Excellent analytical and problem-solving skills
• Demonstrated creativity in resolving unique and challenging business problems
• Excellent program and project management, organizing and planning skills
• Ability to drive and achieve results, with proven track record of managing multiple and shifting priorities
• Strong computer skills including Microsoft office Suite and other business-related software systems
• An understanding of technical learning design, instructional methods, training techniques and learning technologies, including Learning and Content Management Systems, eLearning tools, mobile-enabled learning and virtual training platforms
• Experience with content development tools preferred
• Proficiency in creating and editing multimedia content, including videos, animations, simulations and interactive presentations preferred

Education & Experience

• Bachelor’s degree or equivalent.
• Typically, a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.

#LI-Hybrid #LI-DM1

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.