Business Analysis Senior Specialist - Commercial Underwriting

01460 Continental Casualty Company; Chicago (IL); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA, a leading insurance company based in Illinois, seeks an experienced Senior Technical Analyst to support modernization efforts across agent-facing portals and policy administration systems. You will analyze complex processes, define requirements, and translate business needs into executable outcomes while collaborating across business, technology, underwriting, product, actuarial, and operations teams.

The role requires seven years of related experience and a bachelor’s degree, with a hybrid

Qualifications

• Bachelor’s degree in a related discipline or equivalent.

Responsibilities

• Supports CNA’s agent-facing portal and policy administration modernization, P&C Programs initiatives, digital and API partner integrations, rating and underwriting enhancements, production issue resolution, process controls, vendor or third-party technology relationships, and identifying, developing, deploying, and managing AI agents and intelligent automation solutions that improve operational efficiency, decision‑making, and user experiences.
• Performs a combination of duties in accordance with departmental guidelines: Senior technical analyst and lead for projects in functional area.
• Works collaboratively with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
• Independently performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business solutions to management for approval.
• Analyzes, plans, conducts and/or prepares plans or procedures that provide operational and/or technical support to business operations to achieve specific objectives.
• Maintains an ongoing interface with various organizational and regional groups in areas such as decision analysis, technical needs, planning and execution.
• Determines best practices and recommends improvements to current practices.
• Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.
• Serves as a primary liaison for business issues and operations.
• Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
• Acts as technical resource on best practices for assigned business/functional areas.
• Continuously learns new trends and developments within functional area of expertise and the insurance industry.
• May perform additional duties as assigned.

Skills

Knowledge of insurance tech platforms

Policy administration systems

Digital distribution & modernization

Business process analysis

Production support & validation

Project management & Scaled Agile

Change management principles

Stakeholder management & communication

Multi-priority management

AI technologies evaluation (agentic AI

Education

Bachelor’s degree in related discipline

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Individual contributor with a high level of business, technical, and insurance expertise who supports the Small Business Technology team in delivering strategic modernization, operational improvement, and digital enablement initiatives. Works across business, technology, underwriting, product, actuarial, operations, and external partners to analyze complex processes, define business and system requirements, manage and prioritize work, and translate business needs into executable solutions.

Essential Duties & Responsibilities

• Supports CNA’s agent-facing portal and policy administration modernization, P&C Programs initiatives, digital and API partner integrations, rating and underwriting enhancements, production issue resolution, process controls, vendor or third-party technology relationships, and identifying, developing, deploying, and managing AI agents and intelligent automation solutions that improve operational efficiency, decision‑making, and user experiences.
• Performs a combination of duties in accordance with departmental guidelines: Senior technical analyst and lead for projects in functional area.
• Works collaboratively with stakeholders and plans and conducts working sessions to elicit and review business requirements as approved by senior management.
• Independently performs necessary research to fully understand the business issues, develop possible solutions and to support development of innovative, cost effective solutions, and recommends most viable business solutions to management for approval.
• Analyzes, plans, conducts and/or prepares plans or procedures that provide operational and/or technical support to business operations to achieve specific objectives.
• Maintains an ongoing interface with various organizational and regional groups in areas such as decision analysis, technical needs, planning and execution.
• Determines best practices and recommends improvements to current practices.
• Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary.
• Serves as a primary liaison for business issues and operations.
• Ensures appropriate resources are assigned to project teams, manages resources and teams, and reviews and provides input on performance of team members as appropriate.
• Acts as technical resource on best practices for assigned business/functional areas.
• Continuously learns new trends and developments within functional area of expertise and the insurance industry.
• May perform additional duties as assigned.

Reporting Relationship

Typically Director or above.

Skills, Knowledge & Abilities

• Knowledge of insurance technology platforms, policy administration systems, digital distribution, and modernization initiatives.
• Ability to analyze business processes and implement solutions that improve efficiency, accuracy, and user experience.
• Knowledge of production support, issue resolution, testing, and post-implementation validation.
• In-depth knowledge of project management and Scaled Agile methodologies.
• Expert knowledge of change management principles and practices.
• Strong verbal and written communication, presentation, and stakeholder management skills.
• Ability to manage multiple priorities and drive complex initiatives with minimal direction.
• Ability to evaluate emerging technologies, including agentic AI, and implement solutions that improve business outcomes and operational effectiveness.

Education & Experience

• Bachelor's degree in a related discipline or equivalent.
• Typically a minimum of seven years of related work experience.

#LI-KC2 #LI-HYBRID

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail].

Corporate Culture & Values

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.