Technical Lead: Incident Resolution & ITIL Leadership

Compunnel, Inc.; Aliso Viejo (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Mentorship opportunities

Flexible work hours

Training and certification programs

Job summary

Compunnel, Inc. is looking for a detail-oriented IT Support Specialist in Aliso Viejo, California. This role requires resolving enterprise trouble tickets and providing technical leadership. Successful candidates will have strong troubleshooting skills, knowledge in active directory, and cloud technologies.

The position also involves mentoring team members, analyzing incidents, and ensuring adherence to established processes. An ideal candidate will possess good communication skills and familiarity with ITIL practices. Remote work options may be possible.

Qualifications

• Ability to resolve enterprise trouble tickets effectively.
• Familiarity with ITIL practices for incident management.
• Experience in installation and configuration of tools and monitoring practices.

Responsibilities

• Resolve trouble tickets within agreed SLAs.
• Troubleshoot issues through logical analysis.
• Perform root cause analysis after major incidents.

Skills

Good communication skills

Networking troubleshooting

Active Directory and DNS skills

Cloud technologies (AWS, Azure, GCP)

SQL scripting and reporting

ITIL process knowledge

Tools

ServiceNow

Solarwinds

Nagios

Job description

Compunnel, Inc. is looking for a detail-oriented IT Support Specialist in Aliso Viejo, California. This role requires resolving enterprise trouble tickets and providing technical leadership. Successful candidates will have strong troubleshooting skills, knowledge in active directory, and cloud technologies.

The position also involves mentoring team members, analyzing incidents, and ensuring adherence to established processes. An ideal candidate will possess good communication skills and familiarity with ITIL practices. Remote work options may be possible.