Technical Lead, Application Integrations

Interactive Resources; Plano (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Interactive Resources is seeking a hands-on Technical Lead to modernize enterprise IT applications integrations and security. The role blends API development with integration of enterprise platforms and cloud services, with a focus on scalable, automated solutions.

You will bridge physical security with IT, lead initiatives across apps, cloud platforms, identity systems, and ITSM tools, and drive secure, observable integrations in a hybrid work setting.

Qualifications

• Hands-on REST API development and enterprise integrations.
• Experience connecting multiple platforms and SaaS apps.
• Cloud modernization and migration experience.
• Strong troubleshooting and problem-solving skills.
• Ability to lead technical discussions and drive projects end-to-end.
• Familiarity with ITIL and agile delivery methodologies.
• Hands-on integration, automation, and API management expertise.

Responsibilities

• Lead design, development, implementation, and support of enterprise integrations.
• Develop REST API integrations for near real-time data exchange.
• Drive modernization linking security tech with IT apps, identity, and IT operations.
• Partner with owners, infrastructure, security, and vendors to deliver solutions.
• Integrate security devices into IT service and asset management workflows.
• Support identity lifecycle, CMDB, and IoT integration efforts.
• Evaluate opportunities to automate processes and improve visibility.
• Contribute to cloud migration and scalable cloud-first architectures.
• Troubleshoot complex integration issues and support change management.
• Ensure security, reliability, and maintainability of integrations.
• Work in an agile environment to deliver modernization roadmaps.

Skills

REST API development

Enterprise integrations

Cloud modernization

Agile delivery

ITIL familiarity

Troubleshooting

Root cause analysis

Stakeholder collaboration

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Workday integrations

CMDB / ITOM

API management

Enterprise middleware

Job description

Our client is seeking a hands-on Technical Lead with IT, Applications Integrations & Physical Security (is a plus) to help drive the modernization of enterprise physical security technology within a large, complex technology environment.

This role is a direct hire opportunity with our client, they offer a hybrid work environment!

This role is ideal for an IT-focused engineer who enjoys solving complex integration challenges, modernizing legacy platforms, automating workflows, and connecting enterprise systems through scalable, sustainable solutions.

You will play a key role in bridging physical security technology with enterprise IT, leading integration initiatives across applications, cloud platforms, identity systems, and IT service management tools.

While physical security experience is valuable, our primary focus is finding a strong technology professional with hands-on integration, API development, automation, and cloud modernization expertise.

What You'll Do

• Lead the design, development, implementation, and ongoing support of enterprise application and systems integrations.
• Develop and implement REST API integrations to enable reliable, near-real-time data exchange between enterprise platforms.
• Drive modernization initiatives connecting physical security technologies with enterprise applications, identity systems, and IT operations.
• Partner with application owners, infrastructure teams, security stakeholders, and third-party vendors to define requirements and deliver technical solutions.
• Integrate physical security devices and platforms into enterprise IT service management and asset management workflows.
• Support integrations involving identity lifecycle events, badging systems, configuration management databases (CMDB), and connected IoT devices.
• Evaluate opportunities to automate processes, improve operational visibility, and reduce manual workflows.
• Contribute to cloud migration and modernization initiatives, helping transition legacy on-premises solutions toward scalable, cloud-forward architectures.
• Troubleshoot complex integration issues, lead root cause analysis, and support incident, change, and problem management processes.
• Ensure integrations are secure, reliable, maintainable, and designed for long-term operational sustainability.
• Work within an agile environment, applying IT best practices and collaborating across teams to deliver modernization roadmaps.

What We're Looking For

• Hands‑on experience developing and implementing REST APIs and enterprise systems integrations.
• Strong background in application engineering, application integration, systems integration, platform engineering, or a related IT discipline.
• Experience connecting multiple enterprise platforms, SaaS applications, or technology systems.
• Experience with cloud technologies and modernization initiatives, particularly migrating or transitioning on‑premises applications or integrations to cloud‑based environments.
• Strong troubleshooting, analytical, and problem‑solving skills, including experience supporting production systems.
• Ability to lead technical discussions, gather requirements, influence stakeholders, and drive projects from concept through implementation.
• Understanding of IT service management principles, including incident, change, and problem management.
• Familiarity with ITIL practices and agile delivery methodologies.
• Ability to balance new development and modernization initiatives with ongoing operational support.

Preferred Qualifications

• Experience with ServiceNow, including CMDB, ITOM, integrations, or IT operations workflows.
• Exposure to physical security technology such as Genetec, access control systems, video management systems (VMS), badging, or surveillance platforms.
• Experience with Workday integrations, identity lifecycle management, or joiner/mover/leaver processes.
• Experience integrating IoT devices, infrastructure systems, or network‑connected equipment.
• Experience with automation, integration frameworks, API management, or enterprise middleware.
• Familiarity with cloud platforms such as AWS or Microsoft Azure.
• Experience working with third‑party technology vendors and enterprise implementation partners.

The Ideal Candidate

You are a hands‑on technology professional who can move comfortably between technical implementation, architecture discussions, troubleshooting, and stakeholder collaboration.

You understand that successful integrations require more than getting systems connected. They must be secure, resilient, scalable, observable, and supportable long after deployment.

You bring a cloud‑forward mindset, enjoy modernizing complex environments, and are excited about applying your IT expertise to physical security technology.