Technical Product Instructor – Curriculum & Platform Education

Workato; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Workato's Education team builds customer and partner skills on the Workato platform. We are seeking a Technical Product Instructor (Curriculum & Platform Education) to create hands-on training and deliver it in person, while building a scalable library of videos.

This role designs curricula, labs, and job aids, collaborates with product and engineering, travels up to 30% for in-person sessions, and aims to translate platform concepts into practical lessons for diverse audiences.

Qualifications

• Minimum of 3 years in technical training, instructional design, or related field in enterprise software/SaaS.
• Experience creating curricula, lab guides, tutorials, and how-to materials.
• Proven ability to deliver engaging instructor-led training in person.
• Experience producing training videos and on-demand content.
• Willingness to travel up to 30%.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Create training content teaching users to accomplish real tasks in Workato and master foundations.
• Deliver in-person instructor-led sessions, bootcamps, workshops, and hands-on labs.
• Produce high-quality training videos and on-demand content for a global audience.
• Apply instructional design principles to curricula, lab guides, and job aids.
• Partner with product/engineering to keep content accurate and up to date.
• Gather feedback to refine content and delivery.
• Build practical, real-world exercises and use cases for hands-on learning.

Skills

Technical training

Instructional design

Instructor-led training

Content creation

Video production

Learner-centric design

Education

Bachelor's degree or equivalent

Tools

Video editing software

Job description

Responsibilities

Workato's Education team helps our customers, partners, and community build real skills on the Workato platform — from first recipe to advanced, production‑grade automations. We are looking for a Technical Product Instructor (Curriculum & Platform Education) to create and deliver hands‑on training that teaches people how to do things in Workato and gives them a strong foundation to build on.

This is a hands‑on, build‑and‑deliver role. You will design training content that breaks down platform concepts into clear, practical lessons, deliver that content live and in person, and produce a library of training videos that scale your impact well beyond the classroom. You will bring an instructional design mindset to everything you create — structuring content around how people actually learn — while staying deeply technical and close to the product. You should expect to travel up to 30% of the time to deliver in‑person sessions.

In this role, you will also be responsible to:

• Create training content that teaches users how to accomplish real tasks in Workato and how to master the platform's foundations — covering core architecture, recipe design, best practices, and common patterns.

• Deliver training in person through instructor‑led sessions, bootcamps, workshops, and hands‑on labs, providing real‑time guidance and feedback to learners.

• Produce high‑quality training videos and on‑demand content, including walkthroughs, how‑to tutorials, and foundational lessons that scale to a global audience.

• Apply instructional design principles to structure curricula, lab guides, and job aids around clear learning objectives and adult‑learning best practices.

• Partner with product, engineering, and subject matter experts to keep content accurate and up to date as the platform evolves.

• Gather feedback from learners and stakeholders to continually refine and improve content and delivery.

• Build practical, real‑world exercises and use cases that let learners apply new skills hands‑on.

Qualifications / Experience / Technical Skills

• A minimum of 3 years of experience in technical training, instructional design, technical enablement, or a related field, preferably in enterprise software, SaaS, or platform companies.

• Workato certification (or the ability to earn it shortly after joining); hands‑on development experience building Workato recipes and automations is a strong plus.

• Demonstrated experience creating technical training content — curricula, lab guides, tutorials, and how‑to materials.

• Proven ability to deliver engaging instructor‑led training in person to both technical and business audiences.

• Experience producing training videos and on‑demand learning content, with comfort using video creation and editing tools.

• Willingness and flexibility to travel up to 30% of the time.

• A Bachelor's degree or equivalent practical experience.

Soft Skills / Personal Characteristics

• An instructional design mindset — you structure content around clear learning objectives and how people actually learn, not just feature lists.

• Excellent verbal and written communication skills, with the ability to make complex technical concepts simple and approachable.

• Strong organizational skills and the ability to manage multiple content and delivery projects at once.