Technical Instructional Designer

VELOCITOR SOLUTIONS; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Charlotte is seeking a Technical Instructional Designer to enhance the skills of the Support Team through effective training programs. This role involves designing, conducting, and evaluating training, focusing on adult learning principles and technical support. The ideal candidate will have a strong background in instructional design and experience in software training environments. Opportunities for advancement are available based on performance and contributions to the training team's success.

Benefits

Paid medical insurance

Dental insurance

Vision insurance

On-site gym

Monthly luncheons

Qualifications

• Minimum 2 years of instructional design experience.
• Proven experience developing training for software/technical support.

Responsibilities

• Facilitating and organizing instructor-led content for training.
• Designing and developing instructional interventions for learning programs.

Skills

Facilitation

Collaboration

Instructional Design

Education

Bachelor’s degree in Education

Master’s degree

Tools

Learning Management System (LMS)

Webex

Adobe Connect

Job description

We offer great benefits including paid medical, Dental andVision insurance, along with an on-site gym, Avenue C vending perks andmonthly luncheons.Yes, we have foosball and pool tables.

Current Job Openings

We are currently seeking the right individuals to add their intelligence and enthusiasm to our work in these areas:

Position:Technical Instructional Designer

Location: Charlotte, NC

Job Id:152

# of Openings:1

We are looking for a motivated and dedicated individual, who is a self-starter, to fill our Instructional Designer role supporting the Training team for Software and Technical Support. This role will be responsible for enhancing the competencies and skills of the Support Team by designing, conducting, and evaluating training programs that will boost workplace performance. The Support Instructional Designer will be an experienced professional with exposure to adult learning best practices, content creation, and delivery of virtual and in-person training. This role is responsible for executing the learning strategy while at the same time contributing to the overall goals of the department. This position will report to the Manager of Learning and Development.

Responsibilities:

• Responsible for facilitating and organizing instructor-led content for high-impact training for both new hires and existing team members.
• Fosters and builds collaborative relationships with internal partners to develop content, technology solutions, or measurement strategies.
• Comfortable facilitating training to small and medium groups in an engaging and effective way.
• Proficient in setting up and facilitating virtual instructor-led sessions.
• Able to explain adult learning theory and key principles related to instructional design.
• Conducts a needs assessment and identifies the data to be collected as part of analysis.
• Able to describe the nature of a learning or performance problem to non-learning professionals.
• Partners in the design of instructor-led training content from existing business documentation and direct updates from business partners.
• Designs, develops, and maintains instructional interventions including facilitator guides, participant guides, virtual content, eLearning courses, and performance support materials for learning programs.
• Modifies design process through collaboration with Senior or Manager, based on project needs.
• Designs and implements formative and summative measurement strategies.
• Builds and maintains training programs specifically for software and technical support functions.
• Develops training content for call center agents, with a focus on troubleshooting workflows, technical product knowledge, and system navigation.
• Facilitates training sessions (virtual and/or in-person), ensuring material is presented effectively and adapted to learner needs.
• Collaborates with support leaders and SMEs to identify skill gaps and develop performance-based learning solutions.

Education, Experience and Skills Required:

• Minimum 2 years of instructional design and instructor-led training experience.
• Minimum 5 years of professional work experience.
• Proven experience developing training for software/technical support environments or call centers.
• Experience facilitating in-person training sessions.
• Bachelor’s degree in Education, Instructional Design, Communication, Organizational Development, Human Resources, or closely related field (Master’s degree a plus).

Preferred Experience, Qualifications, and Skills:

• Typically requires a university degree or equivalent experience and minimum 3 years of prior relevant experience.
• Experience using a Learning Management System (LMS).
• Experience with virtual classroom training platforms (Webex, Adobe Connect, etc.).
• Familiar with or proficient in eLearning, video editing, audio editing, MS, and emerging technologies.
• Capable of developing L1 & L2 eCourses.
• Experience using video creation tools is a plus.

Working Conditions:

• In Office.
• Although this position generally works regular office hours, after-hours and weekend work may be required based on project and client needs.
• This position will be provided a desktop and laptop.
• Dress is business casual.
• Occasional travel may be required (less than 5%).

This position is part of a structured Instructional Designer career path, which includes levels I through IV. An individual’s placement within this path—Instructional Designer I, II, III, or IV—will be determined based on their demonstrated expertise, depth of technical and instructional design knowledge, prior experience supporting software or technical support environments, and measurable impact on training initiatives.

Progression through levels is based on a combination of:

• Mastery of instructional design principles and tools
• Ability to independently lead complex training projects
• Contributions to the improvement of technical support team performance
• Innovation in learning solutions
• Collaboration and leadership within the Learning & Development team

Advancement opportunities will be assessed through ongoing performance reviews, skill development, and the individual’s contributions to the training and support organization’s success.