Technical Inside Sales Representative - SIG

MRC Global; Charleston (WV); On-site; USD 55,000 - 85,000; Full time

Job summary

MRC Global in Charleston, WV is seeking an instrumental sales support specialist who can serve external and internal customers, advise on instrumentation and controls, and coordinate with Supply Management to meet customer specifications.

The role requires at least an undergraduate degree, strong PVF knowledge, and willingness to travel; you'll handle orders, price quotes, maintain catalogs, and provide timely responses while upholding safety and quality standards.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 2+ years in customer service, inside sales, or warehouse roles with rising responsibilities.
• Strong knowledge of PVF products and related specifications.
• Proficient computer and software skills.
• Willingness to travel regionally and drive within/near West Virginia.

Responsibilities

• Provide technical assistance on product specs and troubleshoot applications.
• Size actuators for valves and advise suitable solutions.
• Enter and maintain purchase orders and price quotes.
• Maintain records including price catalogs, discounts, and customer lists.
• Respond promptly to inquiries from customers, vendors, and branches.

Skills

PVF products knowledge

Inside sales

Customer service

Analytical skills

Communication skills

Education

Undergraduate degree or equivalent

Job description

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.Job PurposeProvides direct contact for external and internal customers in the sale of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to ensure customer specifications for equipment are met. This position also assists in operational and administrative duties.ResponsibilitiesIndividual must be able to perform the essential duties with or without reasonable accommodation.Provide technical assistance and support for customers regarding technical specifications of products, and trouble-shoot applications as needed.Able to size pneumatic and electric actuators for use on valves.Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions.Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed.Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.Maintain knowledge of current product pricing.Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers.Establish rapport and provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).Maintain and approve quality standards.Set up the correct description of all inventory items.Add new inventory to the system as needed.Learn new procedures and product information as required. Maintain variousrecords and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.Available to work scheduled and unscheduled overtime as requested (including on-call).Perform other duties or projects assigned.Take reasonable care for the safety and health of yourself and others.Report workplace hazards, injuries, or illness immediately.QualificationsAny combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.Strong knowledge of PVF products, reasoning, analytical, math and reading skills.Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience.Demonstrated competence in the use of computers and software applications.Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.Willingness and ability to travel within and outside the region regularly.Must have a current, valid driver’s license and acceptable record at all times.Additional QualificationsMust have the ability to provide documentation verifying legal work status.Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.Working ConditionsFor position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.Reasonable accommodation may be made to enable individuals to perform essential functions.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.California Employee Data Collection Notice