Sales & Service Specialist

MRC Global; Stow (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

MRC Global is seeking a customer-focused professional to support branch operations and respond to customer inquiries. You will develop accounts, generate quotes in the MRC Global database, and coordinate pricing, delivery specifications, and terms.

You will assist sales and branch management, maintain customer files, and monitor shipments to ensure timely delivery. The role emphasizes understanding customer needs, providing technical information, and maintaining quality standards while

Qualifications

• Customer service experience with increasing responsibility.
• Ability to generate quotes and provide product pricing.
• Capable of using company database to manage orders and profiles.

Responsibilities

• Respond to customer inquiries and develop accounts.
• Enter and maintain purchase orders and customer orders.
• Provide product prices, delivery specs, and payment terms.
• Assist outside sales and branch management on priority transactions.
• Maintain customer files and ensure accurate records.
• Monitor ship dates and expedite as needed.

Skills

Customer service

Inside sales

Communication

Terminology and pricing

Computer skills

Education

High School Diploma or GED

Post-secondary training

Tools

MRC Global database

Computers & software applications

Job description

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.Job PurposeResponsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global’s strategy for gross margin growth, and financial/operational performance.ResponsibilitiesIndividual must be able to perform the essential duties with or without reasonable accommodation.Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.Maximize gross margin sales through careful analysis during the quote process.Identify and act on opportunities to increase market share by growing sales.Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.Assist outside sales and/or branch management in processing priority transactions.Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).Maintain and approve quality standards.Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.Monitor expected ship dates to ensure timely delivery and expedite as needed.Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).Take reasonable care for the safety and health of yourself and others.Report workplace hazards, injuries, or illnesses immediately.Perform other duties as required.QualificationsAny combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.High School Diploma or General Education Degree (GED) and additional post-secondary training or education.Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.Demonstrated competence in the use of computers and software applications.Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.Ability to effectively present information in one-on-one and small group situations.Willingness and ability to be on call as needed to provide 24-hour service to customers.Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.Must have a current, valid driver’s license and an acceptable record at all times.Additional QualificationsMust have the ability to provide documentation verifying legal work status.Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.Ability to understand and comply with MRC guidelines and expectations including MRC Global’s Code of Conduct and Conflict of Interest guidelines.Working ConditionsFor position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.Reasonable accommodation may be made to enable individuals to perform essential functions.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.California Employee Data Collection Notice