Technical Inside Sales Representative

MRC Global US Inc; Benicia (CA); On-site; USD 43,000 - 52,000; Full time

Job summary

MRC Global US Inc in Benicia, CA, seeks a customer-focused professional to provide technical assistance and support for instrumentation, controls, and related products. This role works with Supply Management to ensure customer specifications are met and assists with ordering, pricing, and documentation.

The position requires strong communication, problem-solving abilities, and a willingness to travel as needed; experience in customer service or inside sales is preferred.

Qualifications

• Knowledge of PVF products, reasoning and math skills.
• Two or more years in customer service, inside sales and/or warehouse services with increasing responsibility.
• Proficient with computers and software applications.
• Willingness to travel within and outside the region as needed.

Responsibilities

• Provide technical assistance and support for customers regarding product specifications.
• Size pneumatic and electric actuators for valves.
• Enter and maintain purchase orders and quotes.
• Maintain records including price catalogs, rebates, and discounts.
• Communicate with customers and internal teams to resolve issues.

Skills

PVF products knowledge

Customer service experience

Sales experience

Analytical skills

Computer skills

Communication skills

Driver's license

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Job Purpose

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Provides direct contact for external and internal customers in the selling of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to assure customer specifications for equipment are met. This position also assists in operational and administrative duties.

Salary Range

Salary Range $31.00 - $38.00, depending on position qualifications, job-related skills and experience, education, certifications, and geographic location.

Benefits

• Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation. Provide technical assistance and support for customers regarding technical specifications of products, and troubleshoot applications as needed. Able to size pneumatic and electric actuators for use on valves. Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions. Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed. Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts. Maintain knowledge of current product pricing. Obtain price quotes from vendors and Supply Management Groups for resale to customers and provide price quotes for customers. Establish rapport and provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material). Maintain and approve quality standards. Set up the correct description of all inventory items. Add new inventory to the system as needed. Learn new procedures and product information as required. Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts. Available to work scheduled and unscheduled overtime as requested (including on-call). Perform other duties or projects assigned. Take reasonable care for the safety and health of yourself and others. Report workplace hazards, injuries, or illness immediately.

Qualifications

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge andabilities necessary to perform the work. Strong knowledge of PVF products, reasoning, analytical, math and reading skills. Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience. Demonstrated competence in the use of computers and software applications. Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. Willingness and ability to travel within and outside the region regularly. Must have a current, valid driver’s license and acceptable record at all times.

Additional Qualifications

Must have the ability to provide documentation verifying legal work status. Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries. Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

California Employee Data Collection Notice

At MRC Global, you can build a satisfying career, while making a difference. You’ll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you’ll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth. MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At MRC Global, we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company’s culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.