Technical Inside Sales Representative

MRC Global; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the oil and gas industry is seeking a Technical Inside Sales Representative. This role entails providing technical support to customers, maintaining records, and collaborating with supply management to ensure customer requirements are met. Ideal candidates will possess relevant experience and a strong understanding of PVF products.

Qualifications

• Two or more years in customer service or inside sales experience.
• Demonstrated competence in computer use and software applications.
• Valid Driver’s License is required.

Responsibilities

• Provide technical support regarding product specifications.
• Maintain customer orders and procurement records.
• Establish rapport and respond to inquiries promptly.

Skills

PVF products knowledge

Analytical skills

Communication

Education

Undergraduate degree in a related field

Tools

Computer applications

Job description

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MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Provides a direct contact for external and internal customers in the selling of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to assure customer specifications for equipment are met. This position also assists in operational and administrative duties.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Provide technical assistance and support for customers regarding the technical specifications of products, and troubleshoot applications as needed.
• Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions.
• Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
• Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Maintain knowledge of current product pricing.
• Obtain price quotes from vendors and Supply Management Groups for resale to customers, and provide price quotes for customers.
• Establish rapport and provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
• Maintain and approve quality standards.
• Set up the correct description of all inventory items; add new inventory to the system as needed.
• Learn new procedures and product information as required.
• Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
• Available to work scheduled and unscheduled overtime as requested (including on-call).
• Perform other duties or projects as assigned.
• Take reasonable care for the safety and health of yourself and others.
• Report workplace hazards, injuries, or illnesses immediately.
  
  
  

Qualifications

Any combination of requirements that provides knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• Strong knowledge of PVF products, reasoning, analytical, math, and reading skills.
• Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
• Willingness and ability to travel within and outside the region regularly.
• Valid Driver’s License with the ability to meet the MRC Global vehicle policy.
  
  
  

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
  
  
  

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.
  
  
  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Oil and Gas

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