Technical Inside Sales Representative

Martin Sprocket & Gear; Portland (OR); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Wellness programs

Life and disability insurance

401(k) plan

Paid time off

Career growth opportunities

Competitive pay

Job summary

Martin Sprocket & Gear in Portland, OR is seeking a Sales/Customer Service professional to join our team. You’ll complete hands-on training, develop product expertise, and support customers with technical information to choose the right products.

The role emphasizes handling orders, quotes, and inbound inquiries, collaborating with Outside Sales, analyzing data for growth, and delivering reliable service in a manufacturing environment.

Qualifications

• Bachelor’s degree required.
• Experience in sales or customer service in manufacturing or technical environments.
• Strong mechanical aptitude and technical understanding.
• Proficient with computer systems and office software.
• Familiarity with Microsoft AX is a plus.
• Ability to adapt to new processes and environments.
• Excellent written and verbal communication.

Responsibilities

• Participate in extensive hands-on training in a manufacturing setting.
• Develop product knowledge, features, benefits, and specs.
• Provide technical information to help customers select products.
• Respond to inbound sales inquiries about details, pricing, and orders.
• Proactively reach out to customers to generate new sales opportunities.
• Enter orders and quotes for stock and custom components.
• Collaborate with Outside Sales on opportunities within territories.
• Analyze sales data and market trends to identify growth.

Skills

Mechanical aptitude

Sales experience

Customer service experience

Computer proficiency

Microsoft AX

Adaptability

Communication skills

Data analysis

Order management

Cross-functional teamwork

Education

Bachelor's degree

Tools

Microsoft AX

Job description

Are you ready to bring your Sales/Customer Service skills to a team that values precision and innovation? At Martin Sprocket & Gear, we're dedicated to producing quality mechanical power transmission components, material handling systems, and custom forgings with excellence, and we're looking for skilled Sales/Customer Service like you!

What You’ll Do

• Complete hands-on training: Participate in an extensive training program, including time in a manufacturing environment to develop practical knowledge.
• Develop product expertise: Gain a deep understanding of the company's products and services, including features, benefits, and technical specifications.
• Provide technical support: Assist customers by offering technical information and guidance to help them select the appropriate products for their needs.
• Respond to inbound sales inquiries: Handle sales calls from existing customers regarding product details, pricing, order status, or delivery confirmation.
• Proactively engage customers: Reach out to existing customers via phone calls, emails, and other communication channels to generate new sales opportunities.
• Process orders and quotes: Enter orders and quotes for both stock items and custom-manufactured components and systems.
• Collaborate with Outside Sales: Work with Outside Sales representatives on open opportunities within their sales territories to drive customer growth.
• Analyze sales data: Review sales figures and market trends to identify potential areas for growth and improvement.

What You’ll Bring

• Bachelor's degree: A bachelor's degree is required for this role.
• Mechanical aptitude or technical inclination: Strong mechanical aptitude or technical inclination and the ability to understand and work with complex technical or mechanical specifications are essential for success in this position.
• Experience in sales or customer service: 1-3 years of experience in a sales or customer service role, ideally within a manufacturing or technical environment.
• Computer proficiency: Strong computer skills are required to manage daily tasks efficiently.
• Experience with Microsoft AX: Familiarity with Microsoft AX is a plus.
• Adapt to new processes and environments: Demonstrate flexibility in adjusting to new processes, technologies, and work environments.
• Communicate effectively with customers: Understand customer needs and provide high-quality service through clear and effective communication.
• Exhibit strong verbal and written communication skills: Support customer inquiries and needs with excellent communication abilities.
• Manage the sales process efficiently: Ensure accuracy and attention to detail from order entry to fulfillment, maintaining customer satisfaction.
• Handle multiple orders and quotes simultaneously: Maintain efficiency and organization while managing multiple orders and quotes.
• Analyze data and identify growth opportunities: Use data to understand market trends and find opportunities for business growth.
• Collaborate with cross-functional teams: Work effectively in teams and manage multiple projects at the same time.
• Foster collaboration through strong interpersonal skills: Build teamwork and cooperation across departments.
• Demonstrate troubleshooting and problem-solving abilities: Show strong skills in resolving issues and overcoming challenges.
• Exhibit diligence and reliability: Consistently perform duties with responsibility, dependability, and attention to detail.
• Physical requirements: Ability to work for prolonged periods sitting at a desk and on a computer, with the capability to lift up to 15 pounds as needed.

Your Schedule

• Monday - Friday, 8:00 AM - 5:00 PM.

To perform this job successfully, you must be able to report daily to the branch to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified candidates with disabilities to perform the essential functions.

Why Martin Sprocket & Gear, Inc.?

Founded In 1951 By Joe Martin Sr., Martin Sprocket & Gear Is a Global Leader In Mechanical Power Transmission Components, Material Handling Systems, And Custom Forgings. We Are Proud To Remain Family-owned And Operate On a Simple Philosophy

"Make a quality product, have plenty of it available, and be easy to do business with!"

With dedicated employees, regional facilities, and strong distributor partnerships, Martin offers stability, growth potential, and a dynamic work environment for all team members.

Why You Will Love Working Here

At Martin, our people are our greatest asset. We foster an inclusive, collaborative environment where innovation and growth thrive, and your contributions are valued as part of a team dedicated to excellence. Here is what you'll enjoy when you join our team:

• Comprehensive Health Benefits: Affordable Medical, Pharmacy, and Dental plans.
• Wellness Initiatives: Employee wellness programs for a healthy work-life balance.
• Financial Security: Life and Disability Insurance, plus a robust 401(k) Profit Trust Plan.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth Opportunities: Career development and advancement within a thriving company.
• Competitive Pay & Perks

Disclaimers

We do not accept applications from former or current Authorized Martin Distributors.

The above statements describe the general nature and level of work being performed by candidates applying for this specific role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of candidates hired.

Martin Sprocket & Gear is an EEO Employer and an E-Verify participating employer. We do not discriminate based on race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status, or veteran status.