Technical Inside Sales – Instrumentation

SunSource; Richmond (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

Carotek, a SunSource company, is seeking an Inside Sales Representative for the Instrumentation Product Group in North Chesterfield, VA. The role supports outside sales, handles technical inquiries, quotes products, and coordinates with service teams to resolve complex issues.

The ideal candidate has an Associate's degree or equivalent, with 2–4 years related experience; strong knowledge of electrical and instrumentation, and proficiency in Microsoft Office. Some after-hours may be required.

Qualifications

• Associates Degree or equivalent from a two-year College or technical school (Bachelor’s degree preferred); or two to four years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Providing outstanding service to our customers and support to the outside sales staff.
• This position will work primarily with our Instrumentation Product lines
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
• Selecting and specifying products based on customer application and design prerequisites;
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
• Obtaining purchase order number and/or credit card information from customer
• Conferring with Accounting to research and resolve invoicing or credit discrepancies
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.

Skills

Instrumentation knowledge

Electrical knowledge

Reading schematics

Technical drawings

Education

Associates Degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Prophet 21

Job description

Carotek, a SunSource company, is seeking an Inside Sales Representative for the Instrumentation Product Group in North Chesterfield, VA. The role supports outside sales, handles technical inquiries, quotes products, and coordinates with service teams to resolve complex issues.

The ideal candidate has an Associate's degree or equivalent, with 2–4 years related experience; strong knowledge of electrical and instrumentation, and proficiency in Microsoft Office. Some after-hours may be required.