Technical Implementation Program Manager

bunkerhillhealth; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

bunkerhillhealth is looking for an S-tier Technical Implementation Program Manager to lead end-to-end customer delivery of the Bunkerhill Carebricks AI platform across various health systems. This role demands proven EHR integration experience, particularly with Epic Systems, and requires skills in HL7 and FHIR.

Your responsibilities will include managing the customer lifecycle, guiding teams through discovery, ingestion, and execution phases. This position offers a dynamic work environment focused on impactful healthcare solutions.

Qualifications

• Proven delivery experience integrating with EHRs, ideally Epic Systems.
• Experience with cohort feeds via SQL extracts, HL7 feeds, and/or Bulk FHIR.
• Track record of writing results back into EHRs or clinical systems.

Responsibilities

• Independently own the customer lifecycle across multiple use cases.
• Define architecture & scope during discovery phase.
• Guide customers in installing/configuring Epic on FHIR app.

Skills

EHR integration experience

HL7 v2 fluency

FHIR R4 knowledge

OAuth2/app registration

Data integrity validation

Job description

About the Role

We’re hiring an S-tier Technical Implementation Program Manager to own end-to-end customer delivery of the Bunkerhill Carebricks AI platform across multiple health systems. Carebricks sits on top of the EHR (primarily Epic Systems) and also integrates with ancillary systems (PACS, web portals, etc.).

2026 reality: each customer will have ~10+ use cases, many are net-new and variable.

What You’ll Do

This person will independently own the customer lifecycle across multiple use cases:

• Discovery: clarify workflow + data sources + triggers + required writebacks; define architecture & scope.

• Ingestion enablement: guide customer teams to stand up cohort feeds / triggers (SQL extracts, HL7, Bulk FHIR, etc.).

• Data integrity: validate end-to-end flow and reconcile against Epic/ancillary systems.

• Runtime enablement: install/configure Epic on FHIR app (OAuth2 background user, security points, etc.); guide SMART on FHIR where relevant.

• Writebacks: implement best writeback channel per use case (FHIR create APIs, HL7 Z-segments, portal APIs, SMART workflows).

• Execution: build and enforce plan, manage risks/dependencies, drive internal engineering + customer IT to hit deadlines through go-live + hypercare.

Required skills

A) EHR + interoperability integration depth

• Proven delivery experience integrating with EHRs (ideally Epic Systems) and/or major health-system IT environments.

• Hands‑on fluency across HL7 v2, FHIR R4, OAuth2 / app registration, and interface troubleshooting.

B) Data ingestion + validation

• Experience with cohort feeds / triggers via SQL extracts (e.g. Epic Clarity), HL7 feeds, and/or Bulk FHIR.

• Can run (or direct) data integrity validation: sampling, reconciliation, edge cases, monitoring.

C) Writeback architecture

• Track record writing results back into EHRs or clinical systems via:

  • FHIR create APIs (e.g., docs/observations/notes patterns)
  • HL7 customization (Z-segments)
  • External portal APIs / webhooks
  • SMART-based workflow patterns (nice-to-have but strong signal)

D) Implementation ownership

• Has owned implementations end-to-end: discovery → build → go-live → hypercare (post-live), with measurable outcomes.