Technical Implementation Lead: AI-Driven Device Deployments

Esper; Bellevue (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision 90% covered

Life insurance

FSA (Medical & Dependent)

401K with company match

Unlimited time off policy

Daily catered lunches

Team events and activities

Job summary

Esper is looking for a Technical Implementation Manager to lead device implementations, resolving technical escalations and driving customer success. This role involves hands-on device management and extensive customer engagement, integrating advanced AI tools for optimal outcomes.

The ideal candidate will have 3 to 5 years of relevant experience, strong communication skills, and a passion for technology. Compensation ranges from $110,000 to $160,000 annually, with benefits including medical coverage, unlimited time off, and various perks.

Qualifications

• 3 to 5 years of Technical Delivery or Solutions Engineering experience.
• 2+ years in customer-facing technical role with revenue component.
• Demonstrated experience using agentic AI tools as part of daily workflows.

Responsibilities

• Own device implementations from onboarding through rollout.
• Serve as the primary technical escalation point for customer issues.
• Partner with the Enterprise Account Manager on QBRs.

Skills

Technical Delivery

Customer Engineering

Solutions Engineering

Strong debugging skills

Communication skills

Tools

Claude Code

Cursor

Copilot Workspace

Salesforce

Job description

Esper is looking for a Technical Implementation Manager to lead device implementations, resolving technical escalations and driving customer success. This role involves hands-on device management and extensive customer engagement, integrating advanced AI tools for optimal outcomes.

The ideal candidate will have 3 to 5 years of relevant experience, strong communication skills, and a passion for technology. Compensation ranges from $110,000 to $160,000 annually, with benefits including medical coverage, unlimited time off, and various perks.