AI Delivery Engineer

Expedient; Cleveland (OH); On-site; USD 85,000 - 100,000; Full time

Job summary

A technology solutions company is seeking an AI Delivery Engineer to manage the successful implementation of their AI platform. You will guide enterprise clients from contract signing to go-live while coordinating projects and addressing technical integrations. The ideal candidate will have 2-5 years of relevant experience, strong communication skills, and a Bachelor's degree in a related field. The position offers a full-time role with a salary range of $85,000 to $100,000 annually, primarily based in Cleveland, Ohio.

Qualifications

• 2–5 years in technical project delivery, implementation engineering, or customer onboarding for enterprise software.
• Comfortable with APIs, enterprise software systems, cloud services, and data integrations.
• Excellent at explaining technical concepts clearly to both technical and executive audiences.

Responsibilities

• Manage multiple enterprise AI CTRL deployments simultaneously.
• Serve as the primary contact during implementation.
• Connect client systems to AI CTRL and troubleshoot issues.
• Collaborate with internal engineering teams.

Skills

Experience in technical project delivery

Ability to manage APIs

Strong communication skills

Adaptability in fast-paced environments

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce

Job description

AI Delivery Engineer – Expedient

Join Expedient's AI CTRL product team as an AI Delivery Engineer, where you'll guide enterprise clients from contract signing to successful go‑live of our AI platform. You'll manage implementation projects, coordinate across technical teams, and ensure customers smoothly integrate AI CTRL into their environments to achieve measurable business value.

Key Responsibilities

• Lead Implementation Projects: Manage multiple enterprise AI CTRL deployments simultaneously, owning timelines and deliverables from kickoff through go‑live.
• Client Management: Serve as the primary contact during implementation, conducting meetings, setting expectations, and translating technical concepts into business value.
• Technical Integration: Connect client systems (CRM/ERP platforms, databases, cloud services) to AI CTRL, troubleshooting API connections, data formatting, and access issues.
• Cross‑Team Coordination: Collaborate with internal engineering teams to configure the platform according to client requirements.
• Risk Management: Proactively identify and resolve project roadblocks while keeping deployments on schedule.
• Customer Handoff: Transition clients seamlessly to Customer Success with complete documentation and enablement.

Qualifications

• Experience: 2–5 years in technical project delivery, implementation engineering, or customer onboarding for enterprise software, cloud services, or AI/ML solutions.
• Technical Skills: Comfortable with APIs, enterprise software systems (e.g., Salesforce), cloud services, and data integrations.
• Communication: Excellent at explaining technical concepts clearly to both technical and executive audiences.
• Mindset: Entrepreneurial, adaptable, and thrives in fast‑paced environments with shifting priorities. Strong ownership mentality and passion for AI solutions.
• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.

Location: Cleveland, Ohio office – on‑site role; regional travel may be required.

Salary: $85,000 to $100,000 annually – based on experience and skills.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing