Technical Field Service Representative

BIOREM Inc.; Village of Victor (NY); Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative clean technology engineering firm is seeking a Technical Field Service Representative to join their remote team. This entry-level position focuses on providing technical services and support to enhance customer satisfaction. You will be responsible for troubleshooting and delivering exceptional customer service while working independently. The company specializes in emissions abatement solutions, ensuring air quality improvement through advanced technologies. If you have a passion for engineering and customer service, this role offers a unique opportunity to make an impact in a growing industry.

Qualifications

• Strong mechanical and electrical troubleshooting skills required.
• Experience in technical support and customer service is essential.

Responsibilities

• Provide technical services and support to ensure customer satisfaction.
• Troubleshoot issues and deliver exceptional customer service daily.

Skills

Mechanical & Electrical Commissioning

Mechanical & Electrical Troubleshooting

Customer Satisfaction

Technical Support

Problem-solving

Ability to work independently

Ability to travel internationally

Education

Technologist or Technician diploma in Engineering

Background in environmental science

Job description

Founded in 1991, BIOREM is a global clean technology engineering company specializing in emissions abatement solutions. With a focus on odour, VOCs, and hazardous air pollutants, BIOREM guarantees the most innovative and effective technologies for air quality improvement. The company's multidisciplinary teams engineer solutions with superior physical, chemical, and biological components, ensuring reliable control of air emissions.

Role Description

This is a full-time remote role for a Technical Field Service Representative at BIOREM Inc. The Technical Field Service Representative will be responsible for providing technical services, customer satisfaction, technical support, troubleshooting, and delivering exceptional customer service on a day-to-day basis.

Qualifications

• Mechanical & Electrical Commissioning
• Mechanical & Electrical Troubleshooting skills
• Customer Satisfaction and Customer Service skills
• Experience in technical support
• Excellent problem-solving abilities
• Ability to work independently and remotely
• Ability to travel internationally
• Background in engineering, environmental science, or related field is a plus
• Technologist or Technician diploma in Engineering, Electrical or relevant field

Seniority level

Entry level

Employment type

Full-time