Technical Field Manager- Automotive

Bertrandt; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is at the forefront of automotive innovation! This dynamic role focuses on enhancing customer satisfaction through technical expertise in vehicle quality and performance. As part of a dedicated team, you will engage directly with dealers, providing essential support and analysis to ensure top-notch service quality. With a strong emphasis on continuous learning and collaboration, this position offers a unique opportunity to grow in a vibrant and inclusive environment. If you are passionate about the automotive industry and eager to make a difference, this is the perfect opportunity for you!

Benefits

Comprehensive Benefits Package

401k Retirement Program

Generous Paid Vacation

Flexible Work Hours

Employer Paid Life Insurance

Creative Work Environment

Qualifications

• Hands-on automotive technical diagnosis experience required.
• Strong automotive technical knowledge with European OEMs.

Responsibilities

• Conduct technical analysis to resolve vehicle quality issues.
• Assist OEM dealers with vehicle repairs and documentation.
• Host technical-update meetings with dealer service personnel.

Skills

Automotive Technical Knowledge

Technical Issue Diagnosis

Team Collaboration

Time Management

Detail Oriented

Education

Associate Degree in Automotive Technology

Automotive High Voltage Certification

Bachelor's Degree in Science

Job description

Overview

Ready to Drive the Future?

As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions.

With the strength of a global network of over 14,500 colleagues in 50+ locations, Bertrandt US combines deep expertise in Electronics, Product Engineering, Physical, and Production & After Sales. Join us in engineering tomorrow’s mobility today.

Responsibilities

Role Summary:

This technical position, part of the Product Quality and Technical Service team, is field based and provides mobile technical expertise directly supporting customer satisfaction, OEM dealers and the improvement of OEM vehicles product quality.

Main responsibilities include the (a) identification, analysis, and report, of causes for product performance and quality shortcomings of in-use vehicles, (b) direct assistance to dealers in the prompt, efficient and effective repair of customer vehicles, documenting all findings.

Responsibilities:

• Improve customer service experience, through the prompt and correct repair of vehicles and the forward resolution of quality issues.
• Conduct in-depth on-site technical analysis as a component of the OEM process for the resolution of product quality issues.
• Report emerging vehicle quality issues to the Product Support specialists.
• Report service information (internal) shortcoming, errors/missing repair information, tool shortcomings, wiring diagrams, etc.
• Promptly support OEM dealers to manage technical customer cases, diagnose and correctly repair difficult to localize product shortcomings on customer vehicles, as dispatched through the Technical Assistance Team or the Technical Field Leader.
• Partner with the Region teams and Customer Care teams in dealing with sensitive customer vehicle technical issues.
• Ensure that all the information that is collected during dealer visits is promptly documented and delivered to technical and Region teams in a professional manner (Contact Report): including technical analysis detailed results, pictures, videos, process and dealer service readiness/repair quality observations, training recommendations, need for warranty review, etc…..
• Organize and host technical-update meetings with dealer service personnel (shop foremen, lead technicians).
• Continuously develop own technical/personal knowledge/skills by participating in training and development opportunities.
• Provide cross-functional technical assistance to other groups of German OEM's
• Support the operation of the team by performing special projects and tasks as necessary (tool purchases, meeting planning, proctor technical training, etc…).

Qualifications

Required Skills

• Prior technical experience with European OEMs.
• Strong automotive technical knowledge.
• Must have recent, hands-on automotive technical issue diagnosis experience
• Strong orientation / ability to work in teams and support others.
• Prioritize, effectively manage own time and multiple activities with frequent interrupts and limited supervision.
• Driven, self-motivated, extremely well organized, detail oriented and disciplined.
• Performance oriented and focused on self-development.
• Hold valid unrestricted driver license and passport.

Desired Skills

• Previous technical experience in retail service as certified master technician or similar field/service/training technical positions with vehicle manufacturers.

Education

Required

• Associate Degree in Automotive Technology or equivalent degree or certification
• Automotive High Voltage certification/training

Desired

• Bachelor's Degree in Science with major in a technical subject or equivalent degree or certification (ASE A1-A8 + L1)

Work Flexibility

This position requires extensive, often short-notice, regional travel (70-80% of time), including occasional national travel, with overnight stays when needed. Must be able to work flexible hours, occasionally greater than the normal work week (usually travel time). Rare, short-duration (4-5 days stay) international travel (Germany) is also required.

Location Details:

TFM position is home based, and location should be Houston, TX area. Candidates need to reside in or near Houston, TX (within an hour or so) as it is centralized to dealerships they would be supporting.

General Benefits:

• $60k-100k/yr
• Complete and comprehensive benefits package including Med/Dent/Vision
• Employer paid STD/LTD/Life
• 401k Retirement program
• Generous paid vacation/sick/holidays
• Creativity encouraged in a fun, friendly work environment

EEO Statement:

Bertrandt US is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and strictly prohibit discrimination or harassment of any kind. We consider all qualified candidates without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.