Technical Engineer, IT/PACS Support - 5-10 years' experience

Sectra; United States; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical cover

Pension plan

Paid time off

Parental leave

Job summary

Sectra is seeking an experienced Technical Engineer to support enterprise imaging systems used by hospitals across the United States. You will own troubleshooting in real-world healthcare environments, collaborating with customers and internal teams to maintain stability, security, and performance while driving improvements.

The role emphasizes deep technical problem-solving, strong communication with both technical and non-technical audiences, and a commitment to high-quality service.

Qualifications

• 5–10 years of experience in technical support, systems engineering, or a related IT role.
• Strong analytical mindset with a methodical approach to troubleshooting.
• Solid experience with networking basics and Windows and/or Linux environments.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Curious, self-driven, and motivated to deepen technical expertise.
• Collaborative mindset and willingness to share knowledge.
• Experience with healthcare IT, DICOM, HL7, SQL, cloud infrastructure, or virtualization is beneficial.

Responsibilities

• Support customer environments by troubleshooting complex technical issues related to enterprise imaging systems.
• Investigate system behavior through log analysis, performance review, and root-cause identification.
• Collaborate with internal engineering, security, and project teams to coordinate fixes and optimizations.
• Support customer implementations and upgrades by assisting with system configuration and integration activities.
• Work directly with hospital IT teams and clinical users to understand workflows and requirements.
• Build long-term relationships with customers as a trusted technical contact.
• Participate in after-hours support rotation once onboarded.

Skills

Technical problem-solving

Customer communication

Networking fundamentals

Windows/Linux environments

Team collaboration

Healthcare IT awareness

DICOM

HL7

SQL

Job description

Join a team where curiosity meets impact

Sectra is looking for an experienced Technical Engineer who is passionate about technology, enjoys solving complex problems, and wants to support systems that directly improve patient care. Our enterprise imaging solutions are used by hospitals and health systems across the United States, supporting critical clinical workflows every day.

In this role, you will join an established customer portfolio and take ownership of supporting, troubleshooting, and maintaining real-world healthcare environments. You will work closely with customers and internal teams to ensure systems remain stable, secure, and high performing, while continuously improving how we support our solutions.

If you enjoy deep technical problem-solving, collaborating across teams, and building trusted relationships with customers, this is the right place for you.

What You Will Do

• Support customer environments by troubleshooting complex technical issues related to enterprise imaging systems
• Investigate system behavior through log analysis, performance review, and root-cause identification
• Collaborate with internal engineering, security, and project teams to coordinate fixes, improvements, and system optimizations
• Support customer implementations and upgrades by assisting with system configuration and integration activities
• Work directly with hospital IT teams and clinical users to understand workflows, technical requirements, and operational constraints
• Build long-term relationships with customers and serve as a trusted technical contact for your assigned portfolio
• Participate in an after-hours support rotation once fully onboarded

Who You Are

• You have 5–10 years of experience in technical support, systems engineering, systems administration, or a related IT role
• You bring a strong analytical mindset and a structured, methodical approach to troubleshooting complex systems
• You have solid experience with networking fundamentals and Windows and/or Linux environments
• You are comfortable working directly with customers and clearly explaining technical concepts to both technical and non-technical audiences
• You are curious, self-driven, and motivated to continuously deepen your technical expertise
• You collaborate across teams, share knowledge openly, and contribute to a culture where people learn from one another and support collective success
• Experience with healthcare IT, DICOM, HL7, SQL, cloud infrastructure, or virtualization is beneficial but not required

Why Sectra

• Contribute to technology that supports critical areas of healthcare and patient care
• Join a collaborative, global organization with a strong learning and knowledge-sharing culture
• Work in a role with meaningful customer impact and technical ownership
• Grow into future opportunities such as integration engineering, cloud engineering, project engineering, or advanced technical leadership roles

Compensation And Benefits

• Salary range: $95,000–$125,000, based on experience and qualifications
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• Retirement plan with company match
• Supportive environment with ongoing learning and professional development

Equal Opportunity Employer

Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.