Technical Engagement Manager

DZConneX Solutions Ltd; United States; On-site; USD 118,000 - 177,000; Full time

Job summary

Day & Zimmermann is seeking a Technical Engagement Manager (TEM) to oversee SOW-based consulting teams provided by Yoh. The TEM will act as the main point of contact for the Client Manager and Yoh’s consulting team, coordinating onboarding, progress reviews and risk mitigation to keep projects on track.

Key duties include coordinating with contractor and client stakeholders, providing weekly metrics, maintaining a replacement pipeline, and spotting opportunities within the client portfolio.

Qualifications

• Excellent communication and organizational skills.
• Master’s degree in Arts/Sciences (MA/MS) preferred.
• 5+ years technical project or engagement management experience required.
• Prior client relationship building experience required.
• Strong technology knowledge/interest required.

Responsibilities

• Liaison between contractor team, client manager, Yoh account manager and branch. Lead communication with contractor team and client to ensure all team members are aware of responsibilities to ensure successful project completion at all times. 40%
• Provide weekly project metrics, including onboarding, hours worked, burn, contractor satisfaction, time off planning, time keeping, contractor risk, and mitigation recommendations. 30%
• Building strong relationship with Client Manager(s) by acting as a trusted partner to them. Curate personal relationships with the managers outside of specific project responsibilities to Yoh. 20%
• Work closely with branch recruiting teams to maintain a pipeline of viable candidates in case one of the project team members needs to be replaced. 5%
• Identify potential work that is related to the existing projects to help Yoh penetrate other areas within the larger client organization. Meet with managers to see how Yoh can assist them. 5%

Skills

Communication skills

Organizational skills

Interpersonal skills

Prioritization

Technical knowledge

Education

Undergraduate STEM degree

MA/MS preferred

Job description

The Technical Engagment Manager (TEM) is responsible for the oversight of Statement of Work based consulting teams provided by Yoh. The TEM will serve as the main operational point of contact for both the Client Manager and the Yoh provided consulting team for key facets of the SOW/Engagement, largely to reduce the administrative burden on the client manager. Their responsibility will include; working with the client to select and on-board the contractor team, provide oversight to the contract team insuring they have what they need to conduct their work, assess their progress and identify any potential areas of concern or risk to the project and attempt to resolve them. They will accomplish this through regularly meeting with the team. The TEM will meet with the Client Manager on a regular, pre-determined basis to review team progress, project time & approval and burn rates and to raise any risk concerns about existing team members along with mitigation recommendations including replacing the contractor, prior to it impacting the project.

Responsibilities

• Liaison between Contractor Team, Client Manager, Yoh Account Manager and Yoh Branch/Practice Manager. Lead communication with contractor team and client to ensure all team members are aware of responsibilities to ensure successful project completion at all times. Responsible for overall resource management including resolving performance and contractor relations issues. Ensure SOW risks are identified and proactively mitigate/retire risks with relevant contractor teams. 40%
• Provide weekly project metrics, including but not limited to contractor on-boarding, hours worked, financial burn, contractor satisfaction, time off planning, time keeping, contractor risk, and mitigation recommendations. 30%
• Building strong relationship with Client Manager(s) by acting as a trusted partner to them. Curate personal relationships with the managers outside of specific project responsibilities to create a strong bond to Yoh. 20%
• Work closely with branch recruiting teams to maintain a pipeline of viable candidates in case one of the project team members needs to be replaced. 5%
• Identify potential work that is related to the existing projects to help Yoh penetrate other areas within the larger client organization. This is done by spending time understanding the client project portfolio, priorities, market challenges and understanding where crucial needs are and meeting those managers to see how Yoh can assist them. Work with the Yoh Account Manager to build strategy to secure that business. 5%

KSAs (Knowledge, Skills, and Abilities)

• Excellent communication and organizational skills
• Excellent Interpersonal Skills
• Strong prioritization skills
• Action and process oriented
• Strong Technical Knowledge

Minimum Qualifications

• Undergraduate degree in any STEM discipline Required
• Master’s degree in Arts/Sciences (MA/MS) Preferred
• 5+ years Technical Project or Engagement Management experience Required
• Prior client relationship building experience Required
• Strong technology knowledge/interest Required

Essential Functions

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery
• Manual Dexterity (e.g., picking, pinching, typing, or other working that uses the fingers)
• Hearing
• Repetitive motions of any part of the body
• Talking
• Capacity to think, concentrate and focus over long periods of time R
• Ability to write complex documents in the [English] language
• Ability to read complex documents in [English] language
• Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers)
• Capacity to reason and make sound decisions
• Ability to regularly perform all job functions at Company’s office or work site

Compensation and Benefits

In compliance with this state's pay transparency laws, the salary range for this role is $117,920 - $176,880. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

Notices to Applicants
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email [e-mail] , and please specify which position you are interested in, including job title and location.