Deputy National Program Manager, HHS

DZConneX Solutions Ltd; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Day & Zimmermann seeks a Deputy National Program Manager to lead contract quality assurance, risk management, and program governance. You will drive inspections, audits, and corrective actions, while coordinating with Operations, Training, and corporate support to ensure high-quality service delivery across sites.

The role requires strong leadership, policy governance, and the ability to manage complex multi-site programs, including stakeholder engagement and incident readiness.

Qualifications

• BA/BS in business or security-related field; equivalent related experience considered.
• 10+ years of progressive supervisory and program management experience.
• Law enforcement or CIFSO management experience preferred.

Responsibilities

• Lead the full lifecycle of contract quality assurance and quality control, including long-term quality strategies and governance of policies and procedures.
• Conduct and oversee quality evaluations, inspections, compliance audits, and program reviews; document findings and drive corrective actions.
• Represent the NPM in internal program matters; coordinate cross-functional execution and support leadership continuity.
• Support contract management, reporting, and risk management; prepare executive-level updates and identify risks.
• Support personnel leadership and stakeholder engagement across the national program; coordinate with government representatives and partners.
• Assist with strategic and financial stewardship; monitor resources, efficiency, and compliance.

Skills

Contract management

Quality control

Compliance

Risk management

Leadership

Education

BA/BS in Business/Security

Job description

The Deputy National Program Manager serves as a strategic leader and principal deputy to the National Program Manager, supporting the successful execution of contract requirements and enterprise-wide program operations. This role provides leadership and oversight for quality assurance and quality control, compliance, risk management, policy and procedure governance, performance reporting, and continuous process improvement initiatives. The Deputy National Program Manager also supports program planning, contract execution, workforce readiness, stakeholder engagement, financial management, and emergency response activities, ensuring operational excellence, contract compliance, and high-quality service delivery across the program.

Responsibilities

• Lead the full lifecycle of contract quality assurance and quality control, including long-term quality strategies, performance metrics, the Quality Control Plan inspection process, and governance of guard-force policies and procedures. Manage development, drafting, coordination, review, revision, version control, approval routing, implementation tracking and annual review of controlled operational policies and procedures, and ensure current approved versions are available across the program. 20%
• Conduct and oversee quality evaluations, inspections, compliance audits, and semi-annual program reviews of sites, shifts, processes, equipment, records, and operational practices. Evaluate compliance with contract requirements and applicable federal standards, document findings, maintain audit records, identify noncomformities and risks, and develop, track, verify, and close corrective and preventive actions in coordination with the National Program Manager and other Management Support Team Members. 20%
• Represent the National Program Manager in internal program matters, coordinate cross-functional execution among Operations, Training, Quality, Site Management, and corporate support functions, and support continuity of leadership during NPM's absence, emergencies, or periods of elevated operational activity. 20%
• Support contract management, reporting, and risk management. Prepare or coordinate reports and executive-level updates concerning program status, quality performance, audit results, compliance, staffing corrective actions, and performance metrics. Identify program inconsistencies and emerging risks, recommend mitigation strategies, monitor implementation and effectiveness, and ensure significant compliance deficiencies and required corrective actions are promptly elevated to the NPM and, when directed or required, the COR. 15%
• Support personnel leadership and stakeholder engagement across the national program. Assist the NPM in reinforcing lines of authority, accountability, staffing and qualification requirements, and consistent execution across sites. Communicate standards, findings, expectations, and required actions to program stakeholders; coordinate with government representatives, subcontractors, partners, and corporate functions as authorized; participate in COR directed exercises and site engagements; and support reviews of incidents, exercises, lessons learned, and corrective action follow-through. 15%
• Assist the NPM with strategic and financial stewardship of the program by evaluating resource use, operational efficiency, quality trends, and improvement opportunities; supporting budget and expense oversight as assigned; recommending innovative solutions; and promoting ethical, transparent, cost effective, and contract compliant performance. Maintain working knowledge of applicable laws, regulations, contract requirements, physical-security practices, and contemporary CIFSO/security-industry practices, and remain available by phone and for travel during crises or emergencies as required. 10%

KSAs (Knowledge, Skills, and Abilities)

• Demonstrated knowledge of federal contract program management, quality control, compliance, risk management and controlled document governance.
• Working knowledge of physical security, security administration, access control, security systems, training, use-of-force considerations, emergency response, and current security industry practices.
• Ability to interpret contract requirements and applicable federal standards, including FAR RFO requirements and interagency Security Committee (ISC) standards, and translate them into executable policies, controls, plans and corrective actions.
• Ability to lead audits and site reviews; analyze performance data and operational risk; manage nonconformities and corrective actions.
• Strong leadership, judgment, communication, and stakeholder management skills.

Minimum Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in business administration, security management, criminal justice, quality management, compliance, operations, or a related discipline; equivalent related experience may be considered where appropriated. Required
• 10+ years Progressive supervisory, management, operational, quality, compliance, security, contract administration, or government-services experience, with demonstrated responsibility for complex multi-site operations, policy/procedure governance, performance management, or program execution. Experience supporting senior program leadership and managing cross-functional initiatives Required
• Law enforcement and/or security management experience and prior CIFSO management experience Preferred

Essential Functions

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery)
• Pushing or pulling (e.g., using a part of your body to press against something in a downward or outward direction, or in a dragging or hauling motion)
• Balancing (e.g., maintaining equilibrium when walking, climbing, crouching, etc.)
• Manual Dexterity (e.g., picking, pinching, typing, or other working that uses the fingers)
• Stooping (e.g., bending the spine at the waist)
• Grasping (e.g., use of hand to apply pressure)
• Reaching (e.g., reaching the arms or legs in any direction)
• Feeling (e.g., perceiving an object’s size, shape, texture, etc.)
• Lifting motion or lifting objects more than 0 pounds
• Climbing (e.g., ascending/descending ladders, stairs, scaffolding, ramps, poles, etc. using feet and legs or hands/arms to climb)
• Walking
• Hearing
• Repetitive motions of any part of the body
• Talking
• Kneeling, crouching, or crawling
• Other
• Capacity to think, concentrate, and focus over long periods of time
• Ability to write complex documents in the English language
• Ability to read complex documents in the English language
• Capacity to express thoughts orally (e.g., accurately, quickly, and loudly convey spoken instructions to workers)
• Capacity to reason and make sound decisions
• Other
• Ability to wear a mask, respirator, bulletproof vest, or other equipment
• Ability to regularly perform all job functions at the Company’s office or work site
• Ability to withstand environmental conditions (e.g., extreme heat or cold, grass, wind, sand, fumes, odors, gases, extreme noise, etc.)

Travel:

40% Ability to travel in person during any crisis or emergency without travel restrictions, as directed by the COR or designee.

Compensation and Benefits

Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts;100% paid Parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family member

In compliance with this state's pay transparency laws, the salary range for this role is $107,200.00 - $160,800. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Pay is determined by the assigned work location and, where applicable, the governing collective bargaining agreement. The posted range reflects differences among locations and agreements; the rate for each assignment is fixed and is not based on seniority or experience

Notices to Applicants
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Stay Safe During Your Job Search
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Diversity, Inclusion & Equal Employment Opportunity
Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email [e-mail] , and please specify which position you are interested in, including job title and location.