Technical Engagement Manager

LifeWorks; Salt Lake City (UT); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Engagement Manager to enhance client understanding of complex systems. This role is pivotal in leading technical discussions, translating intricate system designs, and ensuring effective communication between clients and internal teams. With a focus on system stability and issue resolution, you will engage directly with clients, driving improvements and fostering collaboration. Enjoy the flexibility of a remote work environment while being part of a dynamic team dedicated to innovation and positive impact in health and well-being.

Benefits

100% work from home

Comprehensive benefits package

Paid vacation and well-being days

Investment options

Generous mental health support

Qualifications

• 5+ years in a technical client-facing or systems-focused role.
• Deep understanding of SaaS infrastructure and enterprise architecture.

Responsibilities

• Lead technical discussions with clients on system design and architecture.
• Translate complex system architecture into clear language for stakeholders.

Skills

Technical Client Engagement

SaaS Infrastructure

Enterprise Application Architecture

Analytical Skills

Issue Resolution Coordination

Education

Bachelor's Degree in a related field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on the uniqueness of each individual to create the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health improves health outcomes for consumers, patients, healthcare professionals, employers, and employees.

We are hiring a Technical Engagement Manager to lead critical technical communications related to system architecture, infrastructure, and the application stack during and after client implementations. This role ensures complex technical elements are clearly communicated and understood by clients, aiding them in better operation within their environments and making informed decisions. When needed, the manager collaborates with internal delivery teams to research and coordinate technical solutions. As our technology stack and client solutions grow in size and complexity, this role is key to maintaining system stability, improving client understanding, and accelerating issue resolution.

Responsibilities

1. Lead technical discussions with clients on infrastructure, system design, and application stack topics.
2. Translate complex system architecture and behaviors into clear, actionable language for client stakeholders.
3. Research and coordinate technical solutions across Application Support, Application Delivery, and other internal teams in response to client needs.
4. Support client implementations involving co-implementation models by clarifying technical boundaries and ensuring proper alignment.
5. Identify and analyze recurring technical issues across clients to drive systemic improvements and prevent future risks.
6. Collaborate with PMs, Ops Managers, and Implementation Leads on technical concerns beyond their ownership or expertise.
7. Engage directly with clients on topics involving system architecture, infrastructure, or application stack design and behavior—this is not a general support role.

Qualifications

1. 5+ years in a technical client-facing or systems-focused role (e.g., implementation lead, technical account manager, DevOps liaison).
2. Deep understanding of SaaS infrastructure, enterprise application architecture, and production environments.
3. Skilled at translating technical complexity for both technical and non-technical audiences.
4. Proven ability to coordinate issue resolution across multiple internal teams and stakeholders.
5. Strong analytical skills with a proactive mindset for identifying patterns and driving improvements.
6. Experience supporting enterprise or regulated clients, particularly in co-implementation or highly customized deployment environments (preferred).

Why This Role Exists

As our client base grows with more complex needs, our non-technical teams cannot carry the technical burden alone. This role ensures proper implementation, issue resolution, and long-term solution stability.

What’s in it for you

• 100% work from home with minimal travel for essential client meetings.
• Long-term engagement with exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance).
• Dynamic, collaborative team with diverse internal and external client interactions.
• Comprehensive, customizable benefits package.
• Paid vacation and well-being days, plus a well-being expense account.
• Investment options like employee share purchase plan, group RRSP & TFSA, and DC pension plan.
• Generous mental health support coverage.

About us

We are a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. We improve lives through technology and foster a culture of solving complex problems for remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer committed to diversity and inclusion, offering accommodations during the recruitment process.

By applying, you agree your information may be shared with TELUS Group of Companies’ Talent Acquisition team and relevant leaders.

About the company

LifeWorks, formerly Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.