Technical Engagement Manager

LifeWorks; Huntsville (AL); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Engagement Manager to bridge technical communications with clients and ensure smooth implementation of complex systems. This role is crucial for translating intricate technical details into actionable insights for clients, enhancing their operational efficiency. With a focus on client engagement and issue resolution, you will collaborate with various internal teams to drive improvements and maintain system stability. This position offers a 100% work-from-home arrangement, allowing for a flexible work-life balance while engaging in long-term projects that make a significant impact in the health and well-being sector.

Benefits

100% Work from Home

Customizable Benefits Package

Paid Vacation Days

Well-being Expense Account

Employee Share Purchase Plan

Mental Health Support Account

Qualifications

• 5+ years in a technical client-facing role, such as implementation lead or account manager.
• Deep understanding of SaaS infrastructure and enterprise application architecture.

Responsibilities

• Lead technical discussions with clients on system design and application stack.
• Translate complex technical elements into clear language for stakeholders.

Skills

Technical Communication

SaaS Infrastructure

Enterprise Application Architecture

Analytical Skills

Client Engagement

Education

Bachelor's Degree in a Technical Field

Relevant Certifications (e.g., AWS, Azure)

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

We are hiring a Technical Engagement Manager to lead critical technical communications related to system architecture, infrastructure, and the application stack during and after client implementations. This role ensures that complex technical elements are clearly communicated and understood by clients, helping them better operate within their environments and make informed decisions. When needed, the Technical Engagement Manager collaborates with internal delivery teams to research and coordinate technical solutions. As our technology stack and client solutions grow in size and complexity, this role plays a key part in maintaining system stability, improving client understanding, and accelerating issue resolution.

Responsibilities

1. Lead technical discussions with clients focused on infrastructure, system design, and application stack topics
2. Translate complex system architecture and behaviors into clear, actionable language for client stakeholders
3. Research and coordinate technical solutions across Application Support, Application Delivery, and other internal teams in response to client needs
4. Support client implementations involving co-implementation models by clarifying technical boundaries and ensuring proper alignment
5. Identify and analyze recurring technical issues across clients to drive systemic improvements and prevent future risks
6. Collaborate with PMs, Ops Managers, and Implementation Leads on technical concerns beyond their ownership or expertise
7. Engage directly with clients only for topics involving system architecture, infrastructure, or application stack design and behavior—this is not a general support role

Qualifications

1. 5+ years in a technical client-facing or systems-focused role (e.g., implementation lead, technical account manager, DevOps liaison)
2. Deep understanding of SaaS infrastructure, enterprise application architecture, and production environments
3. Skilled at translating technical complexity for both technical and non-technical audiences
4. Proven ability to coordinate issue resolution across multiple internal teams and stakeholders
5. Strong analytical skills with a proactive mindset for identifying patterns and driving improvements
6. Experience supporting enterprise or regulated clients, particularly in co-implementation or highly customized deployment environments (preferred)

Why This Role Exists

We’re taking on more clients with complex needs. Our non-technical teams can’t carry the technical burden alone. This role ensures we get it right—from implementation to issue resolution to long-term solution stability.

What's in it for you

1. 100% work from home arrangement with minimal travel requirements for essential client meetings.
2. Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance).
3. Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry.
4. Comprehensive customizable benefits package to suit your unique needs and lifestyle.
5. Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance.
6. Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan.
7. Generous mental health support account to cover the cost of therapy/counseling sessions.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation, or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About the company

LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.