Technical Engagement Manager

LifeWorks; Louisville (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Engagement Manager to facilitate critical technical communications during client implementations. This role is pivotal in ensuring that complex system architectures and infrastructures are clearly understood by clients, enhancing their operational effectiveness. The position offers a unique opportunity to engage with diverse business modules and drive innovation in a collaborative environment. With a focus on client success and long-term solution stability, this role is perfect for someone passionate about technology and client engagement.

Benefits

100% work from home

Customizable benefits package

Paid vacation and well-being days

Mental health support account

Employee share purchase plan

Group RRSP & TFSA

DC pension plan

Qualifications

• 5+ years in a technical client-facing role with a focus on systems.
• Deep understanding of SaaS infrastructure and enterprise application architecture.

Responsibilities

• Lead technical discussions with clients on system design and architecture.
• Translate complex technical elements into clear language for clients.

Skills

Technical Communication

Client Engagement

SaaS Infrastructure

System Architecture

Analytical Skills

Education

Bachelor's Degree in Computer Science or related field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

We are hiring a Technical Engagement Manager to lead critical technical communications related to system architecture, infrastructure, and the application stack during and after client implementations. This role ensures that complex technical elements are clearly communicated and understood by clients, helping them operate effectively within their environments and make informed decisions. When needed, the Technical Engagement Manager collaborates with internal delivery teams to research and coordinate technical solutions. As our technology stack and client solutions grow in size and complexity, this role plays a key part in maintaining system stability, improving client understanding, and accelerating issue resolution.

Responsibilities

1. Lead technical discussions with clients focused on infrastructure, system design, and application stack topics
2. Translate complex system architecture and behaviors into clear, actionable language for client stakeholders
3. Research and coordinate technical solutions across Application Support, Application Delivery, and other internal teams in response to client needs
4. Support client implementations involving co-implementation models by clarifying technical boundaries and ensuring proper alignment
5. Identify and analyze recurring technical issues across clients to drive systemic improvements and prevent future risks
6. Collaborate with PMs, Ops Managers, and Implementation Leads on technical concerns beyond their ownership or expertise
7. Engage directly with clients only for topics involving system architecture, infrastructure, or application stack design and behavior—this is not a support role

Qualifications

1. 5+ years in a technical client-facing or systems-focused role (e.g., implementation lead, technical account manager, DevOps liaison)
2. Deep understanding of SaaS infrastructure, enterprise application architecture, and production environments
3. Skilled at translating technical complexity for both technical and non-technical audiences
4. Proven ability to coordinate issue resolution across multiple internal teams and stakeholders
5. Strong analytical skills with a proactive mindset for identifying patterns and driving improvements
6. Experience supporting enterprise or regulated clients, particularly in co-implementation or highly customized deployment environments (preferred)

Why This Role Exists

We’re taking on more clients with complex needs. Our non-technical teams can’t carry the technical burden alone. This role ensures we get it right—from implementation to issue resolution to long-term solution stability.

What's in it for you

1. 100% work from home arrangement with minimal travel requirements for essential client meetings.
2. Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance).
3. Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry.
4. Comprehensive customizable benefits package to suit your unique needs and lifestyle.
5. Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance.
6. Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan.
7. Generous mental health support account to cover the cost of therapy/counseling sessions.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation, or veteran status. We offer accommodations for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) involved in the selection process.

About the company

LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.