Technical Engagement Manager

LifeWorks; Fargo (ND); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Technical Engagement Manager to spearhead technical communications and ensure clarity in system architecture and infrastructure for clients. This pivotal role involves translating complex technical concepts into actionable insights, facilitating seamless client implementations, and driving systemic improvements across multiple teams. With a focus on enhancing client understanding and operational efficiency, you will engage directly with clients, ensuring their needs are met with precision. Join a dynamic, remote team dedicated to making a positive impact through technology and fostering a culture of innovation and support.

Benefits

Customizable benefits package

Paid vacation and well-being days

Investment options including employee share purchase plan

Generous mental health support coverage

Qualifications

• 5+ years in a technical client-facing or systems-focused role.
• Deep understanding of SaaS infrastructure and enterprise application architecture.

Responsibilities

• Lead technical discussions with clients on system design and application stack.
• Translate complex architecture into clear language for stakeholders.

Skills

Technical Communication

SaaS Infrastructure

Systems Design

Analytical Skills

Client Engagement

Education

Bachelor's Degree in a Technical Field

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual uniqueness to create the future of health. As a global leader in health and well-being—covering physical, mental, and financial health—TELUS Health aims to improve health outcomes for consumers, patients, healthcare professionals, employers, and employees.

We are hiring a Technical Engagement Manager to lead critical technical communications related to system architecture, infrastructure, and the application stack during and after client implementations. This role ensures that complex technical elements are clearly communicated and understood by clients, enabling them to operate effectively within their environments and make informed decisions. The manager collaborates with internal delivery teams to research and coordinate technical solutions as needed. As our technology stack and client solutions grow in complexity, this role is vital in maintaining system stability, enhancing client understanding, and speeding up issue resolution.

Responsibilities

1. Lead technical discussions with clients on infrastructure, system design, and application stack topics.
2. Translate complex system architecture and behaviors into clear, actionable language for client stakeholders.
3. Research and coordinate technical solutions across Application Support, Application Delivery, and other internal teams in response to client needs.
4. Support client implementations involving co-implementation models by clarifying technical boundaries and ensuring proper alignment.
5. Identify and analyze recurring technical issues across clients to drive systemic improvements and prevent future risks.
6. Collaborate with PMs, Ops Managers, and Implementation Leads on technical concerns beyond their scope.
7. Engage directly with clients on topics involving system architecture, infrastructure, or application stack design and behavior—note this is not a general support role.

Qualifications

1. 5+ years in a technical client-facing or systems-focused role (e.g., implementation lead, technical account manager, DevOps liaison).
2. Deep understanding of SaaS infrastructure, enterprise application architecture, and production environments.
3. Skilled at translating technical complexity for both technical and non-technical audiences.
4. Proven ability to coordinate issue resolution across multiple internal teams and stakeholders.
5. Strong analytical skills with a proactive approach to identifying patterns and driving improvements.
6. Experience supporting enterprise or regulated clients, especially in co-implementation or highly customized deployment environments (preferred).

Why This Role Exists

As our client base grows with more complex needs, our non-technical teams cannot shoulder the technical burden alone. This role ensures proper management from implementation through issue resolution and long-term stability.

What’s in it for you

• 100% remote work with minimal travel for essential client meetings.
• Long-term engagement on enterprise-level projects across multiple business modules (Pension, Health & Welfare, Payroll, Finance).
• Varied interactions with internal and external clients, within a dynamic, innovative team.
• Customizable benefits package tailored to your lifestyle.
• Paid vacation and well-being days, plus a well-being expense account.
• Investment options including employee share purchase plan, group RRSP & TFSA, and DC pension plan.
• Generous mental health support coverage for therapy and counseling sessions.

About Us

We are a people-first, customer-centric, purpose-driven team dedicated to innovation and positive impact. We improve lives through technology and foster a culture that empowers our team to solve complex problems and create meaningful human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer committed to an inclusive culture that embraces diversity. We provide accommodations for applicants with disabilities during the recruitment process.

By applying, you consent to your information being shared with TELUS Group companies’ Talent Acquisition teams and relevant leaders involved in the selection process.

About the Company

LifeWorks, formerly Morneau Shepell, is a human resources services and technology firm based in Toronto, Ontario, Canada.