Technical Enablement Architect

Freshworks; Boston (MA); Hybrid; USD 110,000 - 142,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Equity + ESPP

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave

Job summary

Freshworks is looking for a Technical Curriculum Developer to join our Revenue Enablement team in Boston. You will create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams to confidently position, demonstrate, and implement Freshworks solutions.

You'll collaborate with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and SMEs to translate complex concepts into scalable,

Qualifications

• 5-8 years designing technical learning curriculum or enablement programs in a SaaS or technology company
• Experience creating learning for technical customer-facing audiences such as Solution Engineering, Professional Services, Customer Success, Partner Enablement, or Customer Education
• Ability to translate complex technical concepts into engaging digital learning experiences
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
• Strong instructional design, technical writing, and stakeholder management skills
• Familiarity with SaaS platforms, integrations, APIs, or enterprise software
• Experience designing technical certifications or assessments is a plus
• Experience with AI-powered learning tools or content creation is a plus

Responsibilities

• Design engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams.
• Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning.
• Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions.
• Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content.
• Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia, and interactive learning techniques.
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, continuously improving programs based on data.

Skills

Instructional design

Technical writing

Stakeholder management

SaaS familiarity

Tools

Articulate 360 (Storyline & Rise)

Job description

Freshworks is looking for a Technical Curriculum Developer to join our Revenue Enablement team in Boston. You will create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing technical teams to confidently position, demonstrate, and implement Freshworks solutions.

You'll collaborate with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and SMEs to translate complex concepts into scalable,