Technical Curriculum Architect for SaaS Enablement

Freshworks; California (MO); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

ESP, equity, or stock plan

Commuter benefits

Job summary

Freshworks is seeking a Technical Curriculum Developer to join our Revenue Enablement team in San Mateo, CA. You will create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing teams to confidently position, demonstrate, and implement Freshworks solutions.

Collaborate with product and SMEs to translate complex concepts into scalable learning; design certifications, readiness programs, and assessments; use Articulate

Qualifications

• Design engaging technical learning experiences for Solution Engineers and other technical teams.
• Translate complex technical concepts into scalable digital learning.
• Develop eLearning using Articulate 360 (Storyline & Rise) or similar tools.
• Create technical certifications, readiness programs, and assessments.
• Strong instructional design and technical writing skills.
• Experience with SaaS platforms, integrations, APIs, or enterprise software.
• Experience designing technical certifications or assessments is a plus.

Responsibilities

• Design engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams.
• Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical learning.
• Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions.
• Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content.
• Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia, and interactive learning techniques.
• Measure learning effectiveness through assessments, learner feedback, and business outcomes, continuously improving programs based on data.

Skills

Instructional design

Technical writing

Stakeholder management

Digital learning design

Learning strategy

Tools

Articulate 360 (Storyline & Rise)

Job description

Freshworks is seeking a Technical Curriculum Developer to join our Revenue Enablement team in San Mateo, CA. You will create engaging technical learning experiences for Solution Engineers, Professional Services, Channel Partners, and other customer-facing teams to confidently position, demonstrate, and implement Freshworks solutions.

Collaborate with product and SMEs to translate complex concepts into scalable learning; design certifications, readiness programs, and assessments; use Articulate