Technical Documentation Specialist

ERMCO Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

ERMCO Inc. is seeking a Technical Documentation Specialist to create, maintain, and govern detailed documentation for IT and OT infrastructure.

You will translate complex concepts into clear, actionable documents and collaborate with Network Operations, Cybersecurity, and Manufacturing Technology teams. The role emphasizes documentation governance, template creation, and repository management within Microsoft 365/SharePoint, supporting cloud, server, firewall, and OT connectivity solutions.

Qualifications

• Bachelor's degree in Technical Writing, IT, Engineering, or related field.
• 3+ years of technical writing experience.
• Strong understanding of IT infrastructure concepts.
• Excellent written and verbal communication skills.
• Experience with Microsoft 365, SharePoint, Visio, and Office applications.

Responsibilities

• Create and maintain documentation supporting IT and OT infrastructure.
• Translate complex technical concepts into clear, actionable documents.
• Collaborate with Network Operations, Cybersecurity, Infrastructure Engineering, and Manufacturing Technology teams.
• Manage SharePoint repositories and documentation governance workflows.
• Develop SOPs, runbooks, and deployment guides for IT/OT environments.

Skills

Technical writing

IT concepts

Communication

SharePoint

Visio

Microsoft Office

Education

Bachelor's degree in Technical Writing, IT, Engineering, or related field

Tools

Microsoft 365

SharePoint

Visio

Office applications

Job description

About ERMCO

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

Overview

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquartered in Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America. With our commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Job Summary

The Technical Documentation Specialist is responsible for creating, maintaining, and governing technical documentation supporting both Information Technology (IT) and Operational Technology (OT) infrastructure. This role ensures that infrastructure standards, procedures, network designs, operational runbooks, disaster recovery documentation, cybersecurity requirements, and project records are accurate, standardized, and accessible. The Technical Documentation Specialist partners with Network Operations, Cybersecurity, Infrastructure Engineering, Service Management, and Manufacturing Technology teams to translate complex technical concepts into clear and actionable documentation.

This role is remote within the following states: AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI, and WY. Candidates may reside in or relocate to any of these states. Relocation assistance will be provided.

Responsibilities

Key Responsibilities

Documentation Governance

• Develop and maintain documentation standards across IT and OT.
• Create templates for policies, standards, procedures, work instructions, and architecture documents.
• Ensure document version control and approval workflows are followed.
• Conduct periodic reviews of documentation for accuracy and compliance.

Infrastructure Documentation

• Document network architectures, topology diagrams, IP allocation standards, and connectivity models.
• Maintain infrastructure inventory documentation.
• Create deployment guides and implementation playbooks.
• Document cloud, server, firewall, wireless, and OT connectivity solutions.

Operational Documentation

• Create standard operating procedures (SOPs).
• Develop incident response runbooks.
• Document change management procedures.
• Produce disaster recovery and business continuity documentation.

Cybersecurity & Compliance

• Support documentation of cybersecurity controls and requirements.
• Maintain documentation aligned to NIST, Purdue, ISA/IEC 62443, and company standards.
• Assist with audit evidence collection and compliance reporting.

Project Documentation

• Develop project technical specifications.
• Produce installation guides and cutover plans.
• Create training materials and knowledge transfer documents.
• Support lessons learned and post-implementation reviews.

Knowledge Management

• Manage SharePoint documentation repositories.
• Establish document taxonomies and searchability standards.
• Improve accessibility and usability of technical information.
• Develop onboarding documentation for infrastructure personnel.

Qualifications

Minimum Qualifications

• Bachelor's degree in Technical Writing, Information Technology, Engineering, or related field.
• 3+ years of technical writing experience.
• Strong understanding of IT infrastructure concepts.
• Excellent written and verbal communication skills.
• Experience with Microsoft 365, SharePoint, Visio, and Office applications.

Preferred Qualifications

• Experience documenting networking environments.
• Experience with OT/manufacturing environments.
• Understanding of network architecture, cybersecurity, and systems administration.
• Familiarity with Fortinet products.
• Knowledge of NIST and Purdue frameworks.

Let’s Build the Future Together

At ERMCO, your ideas matter, your growth is supported, and your impact is real. Whether you’re building on early career experience or launching your professional journey, you’ll have the opportunity to learn, contribute, and grow in a manufacturing environment that values innovation and collaboration.

Join ERMCO and TRANSFORM your career!

Disclaimer

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.

Job Locations

US