Technical Documentation Specialist

GridBridge, Inc.; Northern (KY); À distance; USD 70 000 - 100 000; Plein temps

Résumé du poste

ERMCO, a leading Electric Research and Manufacturing Cooperative, seeks a Technical Documentation Specialist to create, govern, and maintain IT/OT documentation. This role translates complex infrastructure concepts into clear procedures, guides, runbooks, and compliance records.

Collaborating with Network Operations, Cybersecurity, and Manufacturing Technology teams, you will standardize templates, manage SharePoint repositories, and support audits while shaping knowledge management across the

Qualifications

• Bachelor's degree in Technical Writing, IT, Engineering, or related field.
• 3+ years of technical writing experience.
• Strong understanding of IT infrastructure concepts.
• Excellent written and verbal communication skills.
• Experience with Microsoft 365, SharePoint, Visio, and Office applications.

Responsabilités

• Documentation Governance: develop and maintain documentation standards across IT and OT and ensure version control workflows.
• Infrastructure Documentation: document network architectures, connectivity models, IP allocation standards, and inventory.
• Operational Documentation: create SOPs, incident runbooks, change management procedures, and disaster recovery docs.
• Cybersecurity & Compliance: support controls documentation and alignment to NIST, Purdue, ISA/IEC 62443 and audits.
• Project Documentation: develop technical specs, installation guides, cutover plans, and training materials.
• Knowledge Management: manage SharePoint repositories, establish taxonomies, and improve document accessibility.

Connaissances

IT infrastructure knowledge

Technical writing

Documentation standards

Communication skills

Formation

Bachelor's degree in Technical Writing, IT, Engineering, or related field

Outils

Microsoft 365

SharePoint

Visio

Office apps

Description du poste

About ERMCO

Electric Research and Manufacturing Cooperative, Inc. (ERMCO) is the leading manufacturer of distribution transformers and engineered electrical solutions, serving electric utilities, Original Equipment Manufacturers (OEMs), and industrial customers across North America. Headquarteredin Dyersburg, Tenn., ERMCO delivers reliable, high-quality products that power homes, businesses, and communities across North America.

With our commitment to safety, operational excellence, and continuous improvement, ERMCO is at the forefront of supporting grid modernization and energy transition. Our vertically integrated operations, customer-focused culture, and investment in people and technology make ERMCO the Most Valued Partner for delivering resilient, sustainable power infrastructure for the future.

Job Summary

The Technical Documentation Specialist is responsible for creating, maintaining, and governing technical documentation supporting both Information Technology (IT) and Operational Technology (OT) infrastructure. This role ensures that infrastructure standards, procedures, network designs, operational runbooks, disaster recovery documentation, cybersecurity requirements, and project records are accurate, standardized, and accessible.

The Technical Documentation Specialist partners with Network Operations, Cybersecurity, Infrastructure Engineering, Service Management, and Manufacturing Technology teams to translate complex technical concepts into clear and actionable documentation.

This role is remote within the following states: AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI, and WY. Candidates may reside in or relocate to any of these states. Relocation assistance will be provided.

Responsibilities

Key Responsibilities:

Documentation Governance

• Develop and maintain documentation standards across IT and OT.
• Create templates for policies, standards, procedures, work instructions, and architecture documents.
• Ensure document version control and approval workflows are followed.
• Conduct periodic reviews of documentation for accuracy and compliance.

Infrastructure Documentation

• Document network architectures, topology diagrams, IP allocation standards, and connectivity models.
• Maintain infrastructure inventory documentation.
• Create deployment guides and implementation playbooks.
• Document cloud, server, firewall, wireless, and OT connectivity solutions.

Operational Documentation

• Create standard operating procedures (SOPs).
• Develop incident response runbooks.
• Document change management procedures.
• Produce disaster recovery and business continuity documentation.

Cybersecurity & Compliance

• Support documentation of cybersecurity controls and requirements.
• Maintain documentation aligned to NIST, Purdue, ISA/IEC 62443, and company standards.
• Assist with audit evidence collection and compliance reporting.

Project Documentation

• Develop project technical specifications.
• Produce installation guides and cutover plans.
• Create training materials and knowledge transfer documents.
• Support lessons learned and post-implementation reviews.

Knowledge Management

• Manage SharePoint documentation repositories.
• Establish document taxonomies and searchability standards.
• Improve accessibility and usability of technical information.
• Develop onboarding documentation for infrastructure personnel.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Technical Writing, Information Technology, Engineering, or related field.
• 3+ years of technical writing experience.
• Strong understanding of IT infrastructure concepts.
• Excellent written and verbal communication skills.
• Experience with Microsoft 365, SharePoint, Visio, and Office applications.

Preferred Qualifications:

• Experience documenting networking environments.
• Experience with OT/manufacturing environments.
• Understanding of network architecture, cybersecurity, and systems administration.
• Familiarity with Fortinet products.
• Knowledge of NIST and Purdue frameworks.

Let’sBuild the Future Together

At ERMCO, your ideas matter, your growth is supported, and your impact is real. Whetheryou’rebuilding onearly career experience or launching your professional journey,you’llhave the opportunity to learn, contribute, and grow in a manufacturing environment that values innovation and collaboration.

Join ERMCO andTRANSFORMyour career!

Disclaimer:This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Additional tasks and responsibilities may be assigned as required.

Job Locations

US