Technical Design Specialist

Socket.dev; Buffalo (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid parking

Exclusive discounts on apparel andHead

Professional development opportunities

Job summary

New Era Cap, LLC. is seeking a Technical Design Specialist for our Buffalo, NY headquarters. This 100% on-site role supports business users of ROAL, ROC and Job Tracker, collaborates with IT, and ensures accurate interpretation of requirements for developers.

You will troubleshoot, respond to inquiries, review requests within 48 hours, and help train end users while maintaining confidentiality and supporting cross-functional projects. Competitive benefits offered.

Qualifications

• Bachelor’s degree preferred; experience may substitute.
• 1–3 years experience in Technical Design or related field preferred.
• Familiarity with ROAL, ROC and Job Tracker software is essential.

Responsibilities

• Troubleshoot ROAL, ROC and Job Tracker issues with IT and Master Data teams.
• Respond to email inquiries for ROAL, ROC and Job Tracker support promptly.
• Review ROAL material requests within 48 hours for compliance.
• Guide business users in ROAL, ROC and Job Tracker usage.
• Assist with testing and end-user training for software changes.
• Contribute to cross-functional projects related to ROAL, ROC and Job Tracker.
• Maintain confidentiality on sensitive matters.
• Perform other duties as assigned.

Skills

ROAL/ROC/Job Tracker knowledge

Analytical thinking

Problem solving

Strong written and verbal skills

MS Word

MS Excel

MS Outlook

Adobe Illustrator

Education

Bachelor’s degree in business management or related field

Tools

ROAL

ROC

Job Tracker

Job description

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

The role of the Technical Design Specialist is to respond to queries and to guide and assist business users with proprietary New Era software including ROAL (Request for Online Artwork Library), Job Tracker and ROC (Remote Order Capture). This role serves as a liaison between the business users and the IT department, understanding and evaluating business requirements for the creation of products and interpreting them for the software developers.

The Legal team at New Era Cap provides strategic legal guidance and support across all areas of the business, including licensing, finance, operations, logistics, technology, marketing, human resources, and corporate transactions. They oversee contracts, litigation, intellectual property, brand protection, compliance, risk management, and corporate governance while partnering with stakeholders to develop and execute legal strategies that support the company’s goals and growth.

Responsibilities

• Use comprehensive knowledge of ROAL, ROC and Job Tracker to efficiently troubleshoot and resolve systems issues which cause delays in materials and/or orders processing in collaboration with the IT and Master Data departments
• Respond in a timely manner to all email inquiries made to ROAL, ROC and Job Tracker support
• Review and process daily ROAL material requests within a 48-hour period to ensure compliance with legal, licensing, systematic and production guidelines.
• Guide and assist business users in ROAL, ROC and Job Tracker software
• Assists with testing of enhancement or changes to the software before launching and the training of end users
• Provide expertise and participate in cross-functional projects related to ROAL, ROC and Job Tracker
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Ability to manage and make business decisions in New Era’s best interest without direction
• Passion for the New Era Brand and ability to represent the company in a highly professional manner
• Ability to work analytically and multi-task in a well-organized manner both independently and as a team
• Strong attention to detail and strong writing and oral communication skills
• Ability to effectively solve problems to the satisfaction of the customer and company
• Positive and collaborative attitude with the goal of enhancing relationships and increasing productivity of individuals and teams
• Strong computer skills especially MS Word, Excel, Outlook and Adobe Illustrator
• Ability to learn and use new software

Education and Experience

• Bachelor’s degree in business management or related field preferred; additional experience in lieu of degree will be considered
• One (1) to Three (3) years of experience working in Technical Design or related field is preferred

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0% to 5%; domestic and/or global

The salary range for this posted position is $60,000-$75,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

#LI-Onsite #LIOnsite #LI Onsite