Manager, Logistics (North America)

New Era Cap, LLC; Buffalo (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

New Era Cap, LLC, headquartered in Buffalo, NY, is seeking a Manager, Logistics (North America) to lead regional shipping execution and coordinate with customer service, sales, distribution, and trade compliance. This on-site role focuses on optimizing multimodal transportation, vendor performance, and cost efficiency across NA.

You will manage a logistics team, develop KPI dashboards, and ensure accurate billing, timely deliveries, and compliant processes while aligning with global initiatives

Qualifications

• Bachelor’s degree in Supply Chain, Logistics or a related field.
• 5–7 years of progressive experience in transportation or logistics.
• 3+ years of people management experience.

Responsibilities

• Manage relationships with logistics partners for NA regions and ensure effective communication.
• Analyze inbound/outbound deliveries and implement cost-saving, compliant solutions.
• Ensure on-time deliveries and optimize flow processes aligned with business goals.
• Develop transportation strategies and support lane-level sourcing with providers.
• Oversee vendor execution against transportation requirements and contract rates.
• Create and monitor KPIs for logistics providers and manage freight billing.
• Lead and train the logistics team and promote adherence to policies.

Skills

Microsoft Excel

Communication

Attention to detail

Independent judgment

Multimodal solutions

SAP

Microsoft Office

Education

Bachelor’s degree in Supply Chain, Logistics or similar field

Tools

SAP

TMS

WMS

Job description

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Manager, Logistics (North America)

Full Time Manager Buffalo, NY, US

3 days ago Requisition ID: 2179

Salary Range: $75,000.00 To $95,000.00 Annually

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

The Manager, Logistics will support regional implementation of global initiatives by resourcing and networking with other departments to support positive outcomes in both the financial and operational arenas. You will ensure effective, efficient, and compliant shipping execution is followed on all shipments (inbound/outbound) for the region along with the coordination of other departments like customer service, sales, distribution, and trade compliance. In addition, this individual will manage and oversee the vendor network for all modes of transportation to align, leverage, and deploy logistics strategies improving the overall serviceability, scale, and pricing for New Era Cap.

Our team oversees four functional groups within New Era: Logistics, Distribution, Logistics Integration, and Trade Compliance. We are responsible for managing all product movement from the time it leaves the factory until the time it is delivered to the end customer

Responsibilities

• Manage the relationships and act as the primary point for communication between all of New Era’s logistic partners for NA (LTL, FTL, Intermodal, Air and Ocean, and the company New Era Cap)
• Anticipate, analyze, and troubleshoot problems with inbound/outbound deliveries and devises cost-effective and legal solutions; and acts to implement same
• Ensure optimum delivery reliability to the customer by developing efficient and effective flow processes and identifying process improvement and cost reduction strategies that are in line with business objectives
• Participate in strategic planning by identifying short- and long-term strategies for transportation and cost savings
• Assist in the lane level sourcing strategy with all providers and the negotiation of truckload rates with common carriers to mitigate inflation and implement cost saving projects
• Ensure vendor execution against transportation requirements, meeting requirements of customers
• Create and manage KPIs for logistic providers with a keen focus on budget adherence and areas of improvement
• Manage freight billing process and assure that freight invoices match contracted rates and are paid accurately and timely
• Ensure that all shipping complaints and feedback are handled quickly and to the satisfaction of the customer. Analyze complaints on regular basis for trends and reoccurrence. Discuss findings and recommendations with leadership to implement change
• Ensure SAP routing are set up/maintained within the distribution network and SAP
• Manage the logistics team (Logistics Coordinators) to execute logistics strategy and provide training, and development within the group
• Counsel, consult, communicate, instruct, and monitor direct-reporting employees in acceptable practices and department and Company policies and procedures
• Support Hot Market activities, related to major sporting events, that require quick turn around and urgent resolutions as needed
• Keeps all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office, especially Excel required
• Experience with the use of TMS and WMS systems
• Excellent ability to communicate, follow-up, and engage with outside partners to ensure proper procedures
• Demonstration to execute in timely manner in a fast-paced environment
• Exercise sound independent judgment
• Knowledge of multimodal solutions
• Strong follow-up with attention to detail
• Working knowledge of SAP

Education and Experience

• Bachelor’s degree in Supply Chain, Logistics or similar field preferred; additional experience in lieu of degree may be considered
• Five (5) to Seven (7) years progressive experience in transportation, logistics or supply chain management, at least 3 years of people management experience

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 10% to 15%; domestic and/or global

The salary range for this posted position is $75,000 - $95,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer.