Technical Delivery Manager — Lead Software Implementations

Deluxe; Atlanta (GA); On-site; USD 104,000 - 110,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a Manager of Technical Delivery to lead a Delivery Services team, overseeing hiring, performance, and development. You will manage resources, mentor staff, and act as escalation contact for project issues, ensuring efficient, high-quality client delivery.

The role emphasizes pre-sales consults, cross-functional liaison with Product and Development, and maintaining productive chargeability. Excellent leadership and communication are essential.

Qualifications

• Education: Bachelors in Project Management, Business, IT Management, or related field and 5 years experience or HS/GED and 9 years experience in business.
• 5 years’ experience leading high performing teams or projects in the banking, payments receivables, lockbox processing or software implementation space.
• 3 years of management experience.
• Exceptional analytical skills, customer service orientation, detail orientation and administrative skills. Ability to navigate and manage ambiguous situations; manage changing, competing and conflicting priorities; and multitask effectively, while balancing urgency, speed, accuracy and consistency.
• Employ independent critical thinking to recognize when something is wrong, gather data, and raise awareness for decision. Ability to provide feedback or proposed solutions in a clear, thoughtful and concise manner.
• Excellent organization, follow-through and interpersonal skills.
• Ability to work independently and take direction from multiple leaders in a fast-paced performance-driven environment under minimal supervision. Composed and able to handle pressure and deadlines.
• Effectively and consistently meet quality and productivity expectations.

Responsibilities

• Has overall accountability in the areas of hiring, performance management, training and development for the assigned Delivery Services team
• Serves as an escalation point for project and client satisfaction issues
• Ensures that the team is highly productive, driving revenue and client satisfaction through successful and efficient delivery. Is responsible for the overall chargeability of the team
• Projects hiring/staffing needs based on anticipated demand and forecasts
• Manages and prioritizes current workload of team to minimizestress and attrition
• Consults on pre-sales opportunities and activities as well as a liaison for Product and Development

Skills

Analytical skills

Customer service orientation

Detail orientation

Administrative skills

Independent critical thinking

Interpersonal skills

Organization

Multitasking

Pressure handling

Education

Bachelor's degree in Project Management, Business, IT Management, or related field

High school diploma or GED with 9 years experience in business

Job description

Deluxe Corporation is seeking a Manager of Technical Delivery to lead a Delivery Services team, overseeing hiring, performance, and development. You will manage resources, mentor staff, and act as escalation contact for project issues, ensuring efficient, high-quality client delivery.

The role emphasizes pre-sales consults, cross-functional liaison with Product and Development, and maintaining productive chargeability. Excellent leadership and communication are essential.