Technical Customer Support Specialist I (Returns)

Sig Sauer, Inc.; Tualatin (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

SIG SAUER, Inc is seeking a Customer Service Technical Specialist I (1st Shift) to process and disposition customer returns, perform detailed follow-up, and support receiving operations. This entry-level role emphasizes delivering a strong customer-experience and collaborating with multiple internal teams.

The role involves working with Electro-Optic products, supporting warranty opportunities, and participating in 5S and continuous improvement initiatives while adhering to safety and ISO

Qualifications

• High School diploma or equivalent required; 2–4 years in technical customer service or customer-focused sales preferred.
• Practical experience in production and/or assembly helpful for context.
• Solid firearms knowledge or demonstrated aptitude required.
• In-depth knowledge of customer service principles and best practices required.

Responsibilities

• Support full inspection, disposition, data recording, receiving and shipping on product returns as needed.
• Provide technical assistance and issue resolution on SIG SAUER Electro-Optic products.
• Coordinate warranty upgrade opportunities with Sales Operations and post-RMA processes.
• Communicate with internal teams for parts availability and part requests.
• Process orders for inventory parts for replacement and retail.
• Review RMA logs to identify RMAs needing final resolution or back-order attention.
• Maintain effective communication with supervision on problems and corrective actions.
• Participate in 5S workplace organization and sustainment activities.
• Engage in Continuous Improvement projects and tasks.
• Follow all Safety and ISO procedures.

Skills

Technical customer service

Firearms knowledge

Communication skills

Troubleshooting

Teamwork

Prioritization

Self-motivation

Work ethic

Education

High School diploma or equivalent

Tools

MS Word

Excel

PowerPoint

ERP Oracle

Job description

SIG SAUER, Inc is seeking a Customer Service Technical Specialist I (1st Shift) to process and disposition customer returns, perform detailed follow-up, and support receiving operations. This entry-level role emphasizes delivering a strong customer-experience and collaborating with multiple internal teams.

The role involves working with Electro-Optic products, supporting warranty opportunities, and participating in 5S and continuous improvement initiatives while adhering to safety and ISO