Customer Service & Sales Support – 1st Shift

Sig-Sauer,-Inc; Tualatin (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

SIG SAUER, Inc. is seeking a Customer Service Representative for 1st shift onsite in Tualatin, Oregon to support product consumers with repairs, sales and product knowledge.

The role serves as the key link between customers and SIG SAUER, coordinating with internal teams to manage orders, returns, and inquiries via phone, email, and other channels. The position requires a bachelor’s degree or equivalent experience, plus proven customer service or call center experience and strong organizational,

Qualifications

• Bachelor’s degree or experience equivalent.
• Experience with Customer Service, Sales or working in a Call Center.
• Excellent organizational, interpersonal, verbal, and writing skills.
• Able to adapt to changing priorities in a fast-paced business environment.
• Ability to prioritize multiple projects to deliver on-time results.
• Self-motivated and customer focused.
• An 'A' type personality: energetic, attentive to detail.

Responsibilities

• Responds to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries and support for all product lines
• Maintain a professional and positive demeanor to optimize customer satisfaction where possible
• Sell products and accessories to consumers that support their described needs
• Support the department on a variety of tasks directly related to the consumers interests and/or development of business
• Collaborate with finance, legal, marketing, IT and other internal teams to best serve our customers.
• Utilizes several different programs to manage orders, returns, repairs, interactions and research technical requirements/questions.
• Communicates trends in customer inquiries to management.
• Attend customer facing tradeshows when opportune
• Miscellaneous duties as assigned.

Skills

Customer service

Sales

Call center

Organizational skills

Verbal communication

Written communication

Multitasking

Adaptability

Energetic

Attention to detail

Education

Bachelor’s degree or experience equivalent

Job description

SIG SAUER, Inc. is seeking a Customer Service Representative for 1st shift onsite in Tualatin, Oregon to support product consumers with repairs, sales and product knowledge.

The role serves as the key link between customers and SIG SAUER, coordinating with internal teams to manage orders, returns, and inquiries via phone, email, and other channels. The position requires a bachelor’s degree or equivalent experience, plus proven customer service or call center experience and strong organizational,