Electro-Optics Warranty Technician

Sig-Sauer,-Inc; Tualatin (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

SIG SAUER, Inc. is seeking an RMA Warranty Technician I to collaborate with Customer Service, Product Line Management, Design Engineering and Quality Teams to process, inspect, disposition, and report on customer returns. This role may also assist with general customer service follow-up, live fire testing, production, receiving and shipping.

FLSA: Non-Exempt. Shifts include 8, 10, and 12 hours in a manufacturing environment in Oregon. Strong emphasis on accuracy and teamwork across departments.

Qualifications

• Minimum 2-3+ years in Technical / Customer Service or a related role.
• Solid firearms knowledge; military experience is a plus.
• Familiarity with hunting, optics, rifle scopes, and rangefinders.
• Proficient with MS Office applications.
• Ability to work independently or as part of a team.
• Willingness to take on additional tasks as needed.

Responsibilities

• Process, inspect, and report on customer returns with accuracy.
• Provide technical assistance for SIG SAUER Electro-Optic products.
• Enter warranty and order data into Oracle/Access databases and inform customers about repairs.
• Respond to internal and external emails regarding product inquiries and warranties.
• Create work orders to transition finished goods to usable part numbers.
• Support the Oregon Depot Repair Scrap Process.
• Support live fire testing after compliance requirements.
• Communicate trends or defects with Quality, Product Line Management, and Design Engineering.

Skills

Customer service

Technical aptitude

Troubleshooting

Communication

Teamwork

Self-motivation

Education

GED or high school diploma

Relevant experience

Tools

Oracle/Access databases

MS Office

Job description

SIG SAUER, Inc. is seeking an RMA Warranty Technician I to collaborate with Customer Service, Product Line Management, Design Engineering and Quality Teams to process, inspect, disposition, and report on customer returns. This role may also assist with general customer service follow-up, live fire testing, production, receiving and shipping.

FLSA: Non-Exempt. Shifts include 8, 10, and 12 hours in a manufacturing environment in Oregon. Strong emphasis on accuracy and teamwork across departments.