Technical Customer Support Specialist

Powerex; Mount Juliet (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Powerex-Iwata Air Technology Inc. seeks a customer service professional to deliver exceptional support to internal and external stakeholders. You will learn the technical aspects of our oil free compressed air and vacuum systems and serve as the voice of the customer across teams.

We value empathy, curiosity, proactive problem solving, and strong communication. Join a collaborative team in a fast-paced environment and help drive continuous improvement with Marmon Holdings and Berkshire Hathaway

Qualifications

• Proficiency with computer systems, such as ERP platforms, Microsoft Office Suite, and other business software

Responsibilities

• Provide exceptional customer service to internal and external stakeholders
• Learn and understand technical products and workflows to support customers
• Communicate clearly via phone, email, and chat with customers and internal teams
• Advocate for continuous improvement and act as the Voice of the Customer

Skills

ERP platforms

Microsoft Office

Analytical thinking

Verbal and written communication

Phone etiquette

Customer service

Time management

Multitasking

Cross-functional collaboration

Problem solving

Research issues

Job description

Powerex-Iwata Air Technology Inc. seeks a customer service professional to deliver exceptional support to internal and external stakeholders. You will learn the technical aspects of our oil free compressed air and vacuum systems and serve as the voice of the customer across teams.

We value empathy, curiosity, proactive problem solving, and strong communication. Join a collaborative team in a fast-paced environment and help drive continuous improvement with Marmon Holdings and Berkshire Hathaway