Technical Customer Support, Ring, Ring

Ring; Town of Texas (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Technical Customer Support representative, where you will deliver exceptional support to customers, resolve technical issues, and ensure a high-quality experience. Ideal candidates are problem solvers with strong communication skills and technical knowledge. This role offers the opportunity to engage directly with customers and advocate for their needs while working in a dynamic environment.

Qualifications

• 2+ years of customer service experience.
• 2+ years in technical support focused on customer success.
• 2+ years supporting consumer WiFi/mesh networking platforms.

Responsibilities

• Provide prompt, efficient, detailed service to customers.
• Understand customer use of Ring products to resolve issues.
• Develop detailed knowledge of specific product lines.

Skills

Customer Service

Communication

Problem Solving

Technical Support

Adaptability

Tools

Microsoft Office

Salesforce CRM

Job description

Join to apply for the Technical Customer Support, Ring, Ring role at Ring

Description

At Ring, our Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to all Ring customers. The team seeks driven individuals capable of solving customer issues while providing a positive experience. Customer Support representatives are technically savvy problem-solvers focused on customer account security. An ideal candidate is an excellent listener, adaptable to change, quick to learn, a critical thinker, and capable of handling ambiguity. The role requires professional communication, maturity, and self-confidence.

Key job responsibilities

1. Provide prompt, efficient, detailed service by engaging directly with Ring's customers
2. Serve as a voice and advocate for customers when concerns are surfaced
3. Understand how customers use Ring products to resolve issues and maximize their investments
4. Report and address observed areas for improvement
5. Seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
6. Assist with communication and troubleshooting during Ring product launches
7. Ensure consistent, high-quality support across the support spectrum
8. Develop detailed knowledge of specific product lines and features
9. Handle various customer contacts including chat, email, and voice calls

A day in the life

Support customers with device needs, including account and billing maintenance, setup, and troubleshooting. Diagnose and resolve complex problems while providing an exceptional customer experience. Handle voice interactions and collaborate with other teams to identify and escalate issues.

Basic Qualifications

• 2+ years of customer service experience
• Experience with Microsoft Office applications
• 2+ years in technical support focused on customer success
• 2+ years supporting consumer WiFi/mesh networking platforms (e.g., Linksys, D-Link, Google WiFi, ASUS)
• 2+ years working with firewall configurations, parental controls, VPNs, and guest networks
• 1+ year supporting mobile devices (iOS, Android)
• Excellent verbal and written communication skills
• Ability to work remotely and flexible hours, including weekends, nights, and holidays

Preferred Qualifications

• Drive to explore system details to solve problems
• Ability to document issues clearly
• Technical curiosity and enthusiasm for learning
• Success in fast-paced support environments
• Experience with Salesforce CRM
• Experience with Eero, Ring-compatible devices, and security alarm systems

We are an equal opportunity employer committed to diversity and inclusion. If you need accommodations during the application process, please visit this link.