Military Veterans Strongly Encouraged to Apply - Technical Customer Support, Ring

Ring; Georgia (VT); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking driven individuals for a Technical Customer Support role. This position involves delivering timely and professional support to customers, solving technical issues, and advocating for customer needs. Ideal candidates will have a background in customer service and technical support, showcasing excellent communication skills and a knack for problem-solving. Join a team that values adaptability and customer success while working in a fast-paced environment. This role offers the chance to engage with innovative technologies and support customers in maximizing their investments.

Qualifications

• 2+ years of customer service experience required.
• Experience with consumer WiFi/mesh networking platforms essential.

Responsibilities

• Provide efficient service by engaging directly with customers.
• Assist with device needs, including account and billing maintenance.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Adaptability

Technical Curiosity

Tools

Microsoft Office

Salesforce CRM

Job description

Military Veterans Strongly Encouraged to Apply - Technical Customer Support, Ring

Join to apply for the Military Veterans Strongly Encouraged to Apply - Technical Customer Support, Ring role at Ring.

Description

At Ring, our Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to all Ring customers. The team seeks driven individuals capable of solving customer issues while providing a positive experience. Customer Support representatives are technically savvy problem-solvers focused on customer account security. Ideal candidates are excellent listeners, adaptable to change, quick learners, critical thinkers, and comfortable handling ambiguity. The role requires professional communication, maturity, and self-confidence.

Key Responsibilities

1. Provide prompt, efficient, and detailed service by engaging directly with Ring's customers.
2. Serve as a voice and advocate for customers when concerns arise.
3. Understand customer use of Ring products to resolve issues and maximize their investments.
4. Report and address observed areas for improvement as an advocate for customers.
5. Seek solutions to customer needs, communicate trends to leadership, and suggest innovative enhancements.
6. Assist with communication and troubleshooting during Ring product launches.
7. Develop detailed knowledge of specific product lines and features.
8. Handle various customer contacts including chat, email, and voice calls.

Work Environment

Assist customers with device needs, including account and billing maintenance, setup, and troubleshooting. Support complex problems, guide customers to resolutions, and collaborate with other teams to identify and escalate issues.

Basic Qualifications

• 2+ years of customer service experience.
• Experience with Microsoft Office applications.
• 2+ years in technical support focused on customer success.
• 2+ years supporting consumer WiFi/mesh networking platforms.
• 2+ years working with firewall configurations, parental controls, VPNs, and guest networks.
• 1+ year supporting mobile devices and platforms (iOS, Android).
• Excellent verbal and written communication skills.
• Ability to work remotely and flexible hours, including weekends, nights, and holidays.

Preferred Qualifications

• Detail-oriented with a drive to solve system and process problems.
• Ability to document technical issues clearly.
• Technical curiosity and enthusiasm for learning new technologies.
• Proven success in fast-paced support environments.
• Experience with Salesforce CRM.
• Experience with Eero, Ring devices, and security alarm systems.

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