Military Veterans Strongly Encouraged to Apply - Technical Customer Support, Ring

Ring; North Carolina; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking driven individuals for a Technical Customer Support role. This position focuses on delivering timely and professional support to customers while ensuring their account security. Ideal candidates will possess strong problem-solving skills, adaptability, and excellent communication abilities. You will engage directly with customers to resolve issues, advocate for their needs, and contribute to an enhanced customer experience. If you are passionate about technology and customer success, this role offers a dynamic environment where your contributions can make a real difference.

Qualifications

• 2+ years of experience in customer service and technical support.
• Experience supporting consumer WiFi/mesh networks and mobile devices.

Responsibilities

• Provide prompt and efficient service to Ring's customers.
• Diagnose and resolve complex customer issues primarily via voice interactions.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Adaptability

Tools

Microsoft Office

Salesforce CRM

Job description

Military Veterans Strongly Encouraged to Apply - Technical Customer Support, Ring

Join to apply for the Military Veterans Strongly Encouraged to Apply - Technical Customer Support, Ring role at Ring

Job Description

At Ring, our Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to all Ring customers. The team seeks driven individuals capable of solving customer issues while providing a positive experience. Customer Support representatives are technically savvy problem-solvers focused on customer account security. Ideal candidates are excellent listeners, adaptable, quick learners, critical thinkers, and capable of handling ambiguity. Professional communication, maturity, and self-confidence are essential.

Responsibilities

1. Provide prompt, efficient, detailed service by engaging directly with Ring's customers
2. Serve as a voice and advocate for customers when concerns are surfaced
3. Understand customer use of Ring products to resolve issues and maximize their investments
4. Report and address observed areas for improvement
5. Identify solutions to customer needs, communicate trends, and suggest innovations to enhance experience
6. Assist with communication and troubleshooting during product launches
7. Maintain high-quality support across customer contact channels (chat, email, calls)
8. Develop detailed knowledge of specific product lines and features
9. Handle various customer contacts including chat, email, inbound and outbound calls

Daily Activities

Support customers with device needs, including account and billing maintenance, setup, and troubleshooting. Diagnose and resolve complex problems, guiding customers to resolutions, primarily via voice interactions. Collaborate with other teams to identify and escalate issues.

Qualifications

• 2+ years customer service experience
• Experience with Microsoft Office
• 2+ years technical support focused on customer success
• 2+ years supporting consumer WiFi/mesh networks (e.g., Linksys, D-Link, Google WiFi, ASUS)
• Support experience with firewalls, parental controls, VPNs, and routers
• 1+ year support for mobile devices (iOS, Android)
• Excellent communication skills
• Ability to work remotely and flexible hours, including nights, weekends, holidays

Preferred Skills

• Detail-oriented problem solver
• Good documentation skills
• Technical curiosity and enthusiasm for learning
• Experience in fast-paced support environments
• Experience with Salesforce CRM
• Experience with Ring-compatible devices, Eero, security systems

Amazon is an equal opportunity employer. For accommodations, visit https://amazon.jobs/content/en/how-we-hire/accommodations.