Technical Customer Support Representative, Experienced

Canadian Health Systems Inc.; Saint Charles (MN); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

CHS Inc. in Saint Charles, MN seeks an Experienced Technical Customer Support Representative to join the enterprise customer service team. The role handles system access, portal onboarding, account changes, invoice explanations and sharing posted prices, collaborating with internal teams to resolve inquiries.

This position may be placed within CHS Rochest Business Unit in St. Charles, MN. Requirements include 1+ year in customer service and technical support, strong communication, and

Competenze

• 1+ years of experience in customer service and technical support.
• High School diploma or GED required.

Mansioni

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access; manage account changes and provide guidance.
• Contracting & Order Support: Share posted bids; ensure policy adherence and contract processing.
• Billing & Grain Payment Inquiries: Address payments, invoices, balances, and document reprints.
• Disputes & General Support: Handle disputes, inquiries, and operational questions.
• Contract Administration: Review details, execute amendments, and maintain reports.
• Other duties as needed or assigned.

Conoscenze

Customer service

Technical support

Communication skills

Spanish (preferred)

Formazione

High School diploma or GED

Strumenti

MS Word

MS Excel

PowerPoint

Descrizione del lavoro

Career Opportunities: Technical Customer Support Representative, Experienced (25537)

Requisition ID25537-Posted10/29/2026-US-ST CHARLES MN

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity to join the enterprise customer service team. We are looking for a Technical Customer Support Representative. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer serviceprovides support to customers when dealing with system access and reporting, handling account changes like bank details and shipping locations, invoice explanations and sharing posted prices. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries.

This position has the opportunity to be placed within our CHS Rochest Business Unit in St. Charles, MN.

Responsibilities

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed.Provide customer information on how to do business with CHS and utilize digital tools.
• Contracting & Order Support: Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
• Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and provide explanation of how to apply.
• Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. Provide general support including location wait times, where to send payment, and hours of location operation. Provide support for 1099 and patronage statement inquiries.
• Contract Administration: Review contract details provided by sales team to ensure accuracy. Precisely execute contract creation and amendments. Electronic document management. Compile and distribute relevant reports for stakeholders. Monitor contract performance and track form status for compliance.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 1+ years of experience in Customer Service and Technical Support
• High School diploma or GED

Additional Qualifications

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

• Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.