Customer Support Representative

Canadian Health Systems Inc.; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

CHS Northwest in Lynden, WA is hiring a Customer Support Representative to serve as a primary contact for customers and to handle invoicing, filing, recordkeeping, and reporting tasks. The role requires accuracy, strong organization, and the ability to manage multiple priorities in a fast-paced environment.

The position supports the operations team and may require extended hours during the busy season (March through July).

Qualifications

• 1+ years of experience in Customer Service and Support.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and PowerPoint.
• Proficient computer skills.
• Basic math skills.
• Ability to work extended hours to meet business demands.
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are generally routine but may require departure from standard scripts or procedures.
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
• May promote alternative products or services.
• Other duties and responsibilities as needed or assigned.

Skills

Customer service

Communication skills

Basic math

Proficient computer skills

Extended hours

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS Northwest is seeking a Customer Support Representative in Lynden, WA. This person will play a key role in delivering exceptional service and administrative support to our customers and operations team. In this position, you will serve as a primary point of contact for customer inquiries while performing essential office functions such as invoicing, filing, recordkeeping, report generation, and maintaining applicator logs. The ideal candidate enjoys working in a fast-paced environment, has strong organizational and communication skills, and possesses basic math skills needed to accurately complete invoicing, recordkeeping, reporting, and other administrative tasks. This role requires proficiency with computer systems and the ability to manage multiple priorities while maintaining accuracy and professionalism. Seasonal business demands require flexibility, with extended hours during the busy season (March through July), including Monday through Saturday schedules, and standard Monday through Friday schedules during the remainder of the year.

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are generally routine but may require departure from standard scripts or procedures.
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
• May promote alternative products or services.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 1+ years of experience in Customer Service and Support

Additional Qualifications

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Proficient computer skills
• Basic math skills
• Ability to work extended hours to meet business demands
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

If you live in Washington or are applying for a position in Washington, please review the information linked here.

This position is designated by CHS Inc. as a safety-sensitive position pursuant to Washington law, RCW 49.44.240. Please be advised that due to this designation (and notice to applicants of the same), the pre-employment drug testing panel for this position will include marijuana and its metabolites.

CHS is an Equal Opportunity Employer/Veterans/Disability.