Technical Customer Support Representative, Experienced

North Dakota Ag Connection; Minot (ND); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

401(k)

Job summary

CHS Inc. in Minot, North Dakota, is seeking an Experienced Technical Customer Support Representative to assist customers with portal access, billing, and contract inquiries.

The role focuses on resolving complex issues, guiding users through digital tools, and ensuring accurate data and timely responses. You will work with cross-functional teams to respond to inquiries, manage account changes, and support 1099 and patronage statements.

Qualifications

• 1+ years of experience in Customer Service and Technical Support.
• High School diploma or GED required.
• Strong written and verbal communication skills; bilingual Spanish preferred.

Responsibilities

• Onboarding & Customer Portal Support: Initiate portal access and account setup, guide customers through setup processes and address delays.
• Contracting & Order Support: Provide posted bids and price quotes, assist with contract signatures and amendments, and address billing questions.
• Billing & Inquiries: Help with payment status, invoices, and document reprinting; explain payment applications.
• Disputes & General Support: Handle inquiries related to delivery issues, pricing discrepancies, and contract terms.
• Contract Administration: Review contract details, ensure accuracy, and generate relevant reports for stakeholders.

Skills

Customer service

Technical support

Spanish (preferred)

Communication skills

MS Word

Excel

PowerPoint

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

### Job Details#### Job Title:Technical Customer Support Representative, Experienced#### Location:, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:N/A#### Salary:### Get Job Alerts**Career Type:****Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Technical Customer Support Representative, Experienced| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.**Summary****CHS** has an exciting opportunity to join the enterprise customer service team. We are looking for a **Technical Customer Support Representative.** The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to customers when dealing with system access and reporting, handling account changes like bank details and shipping locations, invoice explanations and sharing posted prices. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries.This position has the opportunity to be placed within our Montana business unit in Taylor, ND.**Responsibilities*** **Onboarding & Customer Portal Support:** Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed. Provide customer information on how to do business with CHS and utilize digital tools.* **Contracting & Order Support:** Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.* **Billing & Grain Payment Inquiries:** Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and provide explanation of how to apply.* **Disputes & General Support:** Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. Provide general support including location wait times, where to send payment, and hours of location operation. Provide support for 1099 and patronage statement inquiries.* **Contract Administration:** Review contract details provided by sales team to ensure accuracy. Precisely execute contract creation and amendments. Electronic document management. Compile and distribute relevant reports for stakeholders. Monitor contract performance and track form status for compliance.* Other duties and responsibilities as needed or assigned.**Minimum Qualifications (required)*** 1+ years of experience in Customer Service and Technical Support* High School diploma or GED**Additional Qualifications*** Strong written and verbal communication skills* Proficient with MS Word, Excel, and PowerPoint* Ability to work extended hours to meet business demands* Ability to read, write and communicate in Spanish, preferred* Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.**Physical Requirements*** Ability to sit, stand, bend, walk and talkCHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.CHS is an Equal Opportunity Employer/Veterans/Disability.Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to [e-mail]; to verify that the communication is from CHS.To apply please click on APPLY TO THIS POSITIONJob Post Date: 10/21/26Here are some other jobs you may be interested in applying for.| | || - | - || CHS Inc. Yuma, Colorado | CHS Inc. Havre, Montana || CHS Inc. Minot, North Dakota | |